1st Line Helpdesk Support Engineer - London, United Kingdom - Deerfoot IT Resources Ltd

Deerfoot IT Resources Ltd
Deerfoot IT Resources Ltd
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Deerfoot IT Recruitment has an excellent opportunity for a dedicated and collaborative 1st Line Helpdesk Support Engineer to join our client's welcoming and inclusive team.

This full-time support engineering role is based in London and offers a salary of£25,000 per annum and excellent benefits.

As an attentive 1st Line Helpdesk Support Engineer, you will be the first point of contact for all IT support queries within the company.

You will also work with various users to resolve or escalate their technical issues quickly and professionally.

In addition,you will talk the user through the required steps to resolve the issue or escalate to the Technology Manager as and when necessary.

Some of your responsibilities in this 1st Line Helpdesk Support Engineer role will include:

  • Updating the ticketing system, ensuring the call has been logged, and all notes, progress and required actions have been input promptly and accurately
  • Continuously improving knowledge and understanding across the various software and hardware technologies supported by the IT department
  • Maintaining an exceptional customer focus at all times
  • All applicants must have a full UK License and access to a car
To succeed in this Helpdesk support engineering position, you must have 2+ years of experience within the support sector.

You will also require a GCSE in English, Maths and Science, all at grade A or above, with three A Levels (in any discipline) as a minimum.

In addition, you should have expertise in Windows 10 and 11 administration and support. Excellent communication and customer service skills are also essential.
In return for your passion, collaborative approach and commitment, you will receive a salary of £25k and the following benefits:

  • 29 days of holiday per year, rising to 34 days after two years
  • Contributory pension scheme
  • Season ticket loan

Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers.

Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere withoutyour authorisation and only
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