IT Support Analyst - London, United Kingdom - Appcastenterprise

Appcastenterprise
Appcastenterprise
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

At Deckers Brands we don't just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential

We want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong globalteam, across our five brands (UGG, Hoka, Teva, Sanuk and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive.
We will offer you a generous employee benefits package, as well as health, wellness,and career development support.

COME AS YOU ARE
We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success.

We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—inevery corner of Deckers.

We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work.

Because the more perspectives we share, the better we can be.


The Role


The IT Support Analyst is responsible for providing technical assistance and support related to computer systems, hardware, and software for Deckers' Head office and retail stores.

The individual must also have the ability to follow detailed standard operatingprocedures and be able to work independently on specific support related tasks.

This position requires strong customer service and interpersonal skills.


Your Impact:


  • Address and resolve incidents and requests via a ticketing system
  • Helps answer the Help Desk hotline
  • Ensures the endtoend customer experience and singlepointofcontact
  • Responsible for new hire computer setups and training
  • Serve as liaison between employees and level 2 and level 3 technical and functional team members to resolve issues.
  • Analyses and resolves issues regarding the use of store hardware and software providing level 1 technical support.
Support including but not limited to of computers, computer peripherals, printers, mobile phones, multi-function devices.
Basic troubleshootingof computer networking and wireless technology.

  • Responsible for store computer setups including POS, Printers, mobile devices and store related peripherals
  • Adheres to the IT policies and procedures
  • Follow up on open service inquiries to ensure that customers received solution and are satisfied with solution
  • Creates and administers new user accounts, passwords, and privileges/rights
  • Work with Systems Administrator to determine and resolve highlevel problems
  • Performs installs, upgrades, moves, and changes for computer workstation hardware and software, and other peripheral devices
  • Keep IT Department's documentation current and update where necessary

Who You Are

  • An excellent communicator and teamplayer who thrives at building relationships and collaborating with others
  • Methodical problemsolver with an eye for detail
  • Selfstarter who brings passion, enthusiasm & focus to their work
  • Organized and able to multitask
  • Encouraged and motivated by results
  • Knowledgeable in Active Directory and Windows based Internetworking.
  • Capable of User Account administration and maintenance
  • The IT Support Analyst will be expected to visit stores and office locations throughout Europe to help troubleshoot issues that cannot be solved remotely and to assist in new store openings

We would Love to Hear from People with:

  • Experience providing IT helpdesk support (1st Line Support is a must and 2nd Line Support is beneficial)
  • Excellent skills in Microsoft Windows desktop support
  • Understanding of ITIL processes and ITSM is desirable
  • Experience with Oracle or POS system is beneficial
  • Desire to provide excellent customer service at all times
  • Understanding of networking and voice over IP phone systems is recommended.
  • Experience of supporting retail function or similar function within fast paced environment is beneficial.

What We Will Give You:


  • Competitive Pay and Bonuses
  • We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
  • 28 Days Holidays + Bank Holidays & some time away from work on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
  • Extras, discounts, perks & volunteering opportunities
  • Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to communitybased programs, we offer a variety of cool extras.


  • Growth and Development

  • Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
**_Equal Employment Opportunity
Diversity and inclusion are key to our success.

We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands.

We welcome qualified applicants regardlessof their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

_**- #LI-LJ1_
- #LI-FC1_
- #LI-SM1_
More jobs from Appcastenterprise
See all jobs of Appcastenterprise