Customer Service Administrator - Tarrant Gunville, United Kingdom - Swann

Swann
Swann
Verified Company
Tarrant Gunville, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Service Administrator required for full time permanent position in Tarrant Gunville, Immediate start available if desired.


The role requires processing and coordinating customer orders efficiently, whilst ensuring that company quality standards and production targets are met.


Key Areas of Responsibility:


Customer care and Sales support

  • Answering the telephone
  • Accurately taking customer bookings and orders and raising job tickets and sales orders as necessary.
  • Minimising delay between customer placing order and delivery of order
  • Promptly passing sales/nutrition enquiries to the Technical Manager or Managing Director Complaints actioned as necessary, and report passed to the Technical Manager.

Product Orders & Deliveries

  • Processing customer orders for products
- coordinating production and deliveries

  • Processing customer orders
  • Coordinating production dates in schedule with routing of lorries

Maintenance of Mill Lorries

  • Daily checking of driver defect sheets and reporting any issues to workshop engineer.
  • Ensuring each mill lorry is kept up to date with inspections and servicing of both lorry and plant. Involves coordinating with our workshop engineer and Mercedes workshops.
  • Ensuring service records including calibrations and clean down sheets are kept up to date and filed correctly.

Assistance with Routing

  • Working with Technical Manager to ensure efficient routing of vehicles
  • Coordinating it with customer requirements and product deliveries

Hours and Place of Work:
Monday to Friday** - hours are negotiable. You will be based at the Company's offices in Tarrant Gunville


Salary and Benefits

  • Starting at £21,00 pa, Paid Monthly.
  • Tonnage Bonus Scheme
  • Company Pension Scheme
  • Personal Accident Insurance
  • 20 days annual leave allowance (based on 5 working days/week) plus bank holidays

Job Types:
Full-time, Permanent


Salary:
From £21,000.00 per year


Benefits:


  • Casual dress
  • Flexitime
  • Free parking
  • Onsite parking
  • Private medical insurance

Schedule:

  • Flexitime
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Bonus scheme

Application question(s):

  • Where are you located?
  • When are you available to start?

Experience:

- customer service: 1 year (preferred)

- administration: 1 year (preferred)

- vehicle fleet management: 1 year (preferred)
- vehicle routing: 1 year (preferred)
- processing customer orders: 1 year (preferred)
Microsoft Office: 1 year (preferred)


Work Location:
In person

Flextime
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