Service Advisor - Kingston upon Hull, United Kingdom - Tall Grass Recruitment

Tall Grass Recruitment Kingston upon Hull, United Kingdom

5 days ago

Full time

Description

Service Advisor

Commercial Vehicles/HGVsResponsibilities: * Establish rapport with and provide outstanding care to the customer * Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products * Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency * Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick up and delivery of customer vehicles * Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre arranged time frames.

* Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary.

Ideal Candidate:

Previous experience in a service role is preferred.
A passion to deliver a high standard of customer service.
An organised individual who can deal with many duties on the move.
Excellent telephone and face-to-face communication skills
Administration skills, be able to use computers with confidence and the ability to organise and prioritise work

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