Receptionist / Care Navigator - 15 Hours Per Week - Witham, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Witham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

There is more to our receptionist role then answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

Greeting and directing all patients;
Making appointments and giving out appointment cards, where required;
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
Dealing with requests for information, and managing problems and complaints;
Advising patients of practice procedures;
Registering new patients;
Answering the telephone, promptly.
Excellent communication skills, with a clear and polite telephone manner;
Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
Experience of working with the general public, being sensitive and empathic in distressing situations;
Confidence to work as part of a team and ability to "think on your feet";
Strong IT and administration skills;
Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:
We are a small friendly surgery of 6,500 patients and use SystmOne clinical system.

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