Quality Assurance Specialist - Burford, United Kingdom - SYKES COTTAGES LTD

Description

About the Role

Are you a natural at building rapport? Have a talent for problem-solving? or eager to try a new position within a leading name in holiday industry...

Manor Cottage Holidays, part of the Sykes Holiday Cottages family, have the exciting opportunity for a Quality Assurance Specialist to join our bustling Burford teams

In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our standout company benefits

• Paying a salary between £18,800 and £20,800 / 30 hours per week / 4 days per week, Monday to Saturday (with two days off in the week)
• Plus access to our annual STIP scheme up to 10% of your salary
• 33 days annual leave including bank holidays pro rata
• Plus an additional day off for your Birthday
• Plus an additional two volunteering days per year
• Enhanced maternity and paternity policy
• Inclusive and supportive work environment
• Employee discounts and benefits with your wellbeing at the centre
• Opportunities for career progression, personal development and opportunities to be recognised
• Comprehensive training and development programs to set you up for success
• Study support for additional qualifications, courses and accreditations
• Numerous dedicated wellbeing initiatives and access to 24/7 mental health support

Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our Owners, all the while instilling trust and efficiency along the way

Liaising directly with Owners across our portfolio, your aim will be to ensure excellent quality of our properties, organising and completing annual quality inspection visits, carrying out quality and compliance visits, making suggestions on upgrades to Owners to better their property performance.

You will speak directly with Owners on a regular basis to review and update descriptions, review photos and suggest updates to ensure properties meet or exceed customer expectations.

Showcasing your talent in problem-solving and rapport building, this is the perfect opportunity for those looking to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers

Your Responsibilities

• Reporting into Quality Assurance Manager, our newest Executive will become a key player within our team, responsible for:
• Liaising directly with owners to organize and complete annual quality inspection visits.
• Carry out quality and compliance visits to our property portfolio.
• Generating reports and sharing with our owners
• Making suggestions on upgrades and improvements to make sure the property meets or exceeds customer expectations.
• Supporting owners to resolve issues and make updates where required, to meet the grading or improve the grading.
• Advising owners where it is possible to make improvements to increase revenue and bookings for the property.
• Ensuring property descriptions are accurate, including description, amenities, photos and directions.
• Providing Inventory checks for owners
• Role requires frequent travel to and from properties to carry out inspections.
• Arranging for updating of photography, where necessary
• Liaise directly with new owners as requested by our Business Development Team to carry out advisory quality and compliance visits for new owners joining our portfolio.
• Provide both written and verbal feedback to owners on quality and compliance issues and incorporate feedback from customer reviews.
• Assisting with the production of a Property manual for each new Property
• Responding to and resolving in-house guest issues which come through via the HUB and require interaction locally.
• Carry out light maintenance when appropriate e.g., replacement light bulbs, batteries, tv retuning, boiler repressure etc.
• Liaise directly with other departments, including maintenance and housekeeping for our managed service properties with any relevant feedback and ensuring all properties remain compliant.
• Supporting our QA's from time-to-time by completing thorough property checks to keep our properties in tip top shape all year around
• Ensuring vehicle fleet is serviced, maintained, taxed and MOT'd.
• To cover out of hours emergency callout duties on a rota basis to ensure all out of hours emergencies are covered within the Brand

The Quality Assurance Team will be accountable for:

• Identifying, prioritise and arrange property inspections across our portfolio of properties, record results and liaise directly with our owners with the outcome. Providing quality feedback to owners and providing best advise for improvement, setting timescales for completion of any work and follow-up for closure of outstanding items.
• Overall accountability for the Quality & Compliance offering, ensuring the inspections remain current and practices evolve over time. Producing new content and proposals as and when required.
• Ensuring all owners are aware of the need to provide legislative documentation for their property and ensure all documents are uploaded onto their owner portal, in line with required timescales and kept up to date.
• Managing compliance of our local office, ensuring that all offices hold the necessary certifications, staff are adequately trained in first aid, regular fire drills are undertaken and annual Health & Safety courses are renewed for all staff. Working with third party providers to facilitate any necessary work.

Skills and Qualifications

A full, clean driving licence is essential as part of this role, as well passionate problem solvers, team players and enthusiastic individuals with excellent communication skills.

Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way

All we ask if you have the following:

• Proven customer service experience
• Excellent communication skills – both written and verbal
• Strong Organisational skills
• Great attention to detail
• Excellent rapport building skills
• IT literate – Microsoft Word, Excel, Outlook
• Full clean driving licence

Although standouts will also have:

• Good knowledge of the local are
• Experience within the self-catering/hospitality Industry
• Experience working within a quality environment
• Knowledge of Industry legislation
• Interior design knowledge

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply

Who we are

Based in the heart of the Cotswolds, our small but multi-talented team look after over 400 properties, from 14th century Cotswold stone cottages to modern lakefront homes. We're big pet and animal lovers here, meaning you'll often find a furry friend roaming the office, and we're always happy to share our dog-friendly holiday recommendations.

Diversity and Inclusion:

Here at the Sykes Cottages Family, we encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.