- Answer customer calls, email-cases and inbound message inquiries
- Handle incidents and escalated issues with internal staff and third parties
- Focus on first level resolution in real-time, and work through more complex cases with the broader team and ensure 100% customer satisfaction.
- Contribute to performance measurement with timely and accurate ticket logging.
- Support & monitor customer onboarding, including installing the hardware, scheduled follow up calls and training for customer success and early life support.
- Support & monitor the transition to business as usual for the customer
- Ensure processes and procedures are followed and maintained and suggest process improvements where possible.
- Fluent spoken and written English and Danish.
- Previous experience of working in a customer support/service role ideally with experience of maintaining support over several platforms including telephone, email, web chat etc.
- IT proficient with experience of MS office including Outlook and excel, ideally with experience or the ability to learn bespoke systems and software.
- Customer focused with the ability to understand different views – our products feed and manage animals on working farms.
- Effective communication and interpersonal skills.
-
Project Manager
2 weeks ago
Major Players London, United Kingdom**Job Title - Project Manager** · **The Role / Company** · Major Players are working with a leading retail installations and brand experience agency that work with a number of international clients on projects in the UK and globally. They are now looking for a Project Manager to ...
-
Junior Project Manager
1 week ago
Major Players London, United Kingdom**Job Title - Junior Project Manager** · **The Role / Company** · Major Players are working with a leading retail installations and brand experience agency that work with a number of international clients on projects in the UK and globally. They are now looking for a Junior Proje ...
-
Project Manager/producer
3 weeks ago
Major Players London, United Kingdom**Job Title - Project Manager** · **The Role / Company** · Major Players are working with a leading retail installations and brand experience agency that work with a number of international clients on projects in the UK and globally. They are now looking for a Project Manager to ...
-
Window Installer
2 weeks ago
Sydenham Double Glazing London, United Kingdom**Company description** · Double glazing installer in South London. We manufacture and install new windows and doors. Our range include uPVC casement windows, aluminium windows, sash windows and doors. · **Job description** · - Installing new windows, doors & glass · - Repairing ...
-
Green Home Junior Operations Associate
2 weeks ago
MakeMyHouseGreen London, United Kingdom**Your Role** · The MakeMyHouseGreenplatform helps homeowners instantly see which green home solutions, such as solar, are right for them. Our team of Gurus speak with all those who want to find out more to answer their questions, help make sure they're choosing the right system ...
-
Joinery Fitter
2 weeks ago
Broadreach Recruitment Ltd. London, United Kingdom**Job description** · We are seeking contract joinery and furniture installers to work on site in London for the next 3-4 months. · **You will be asked for the following;**: · - CSCS card · - A comprehensive set of tools (we have lockable storage on site) · - Be smart and present ...
-
Junior Project Coordinator
3 weeks ago
Ohme London, United KingdomWe're on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewa ...
-
Vinyl Fitter
1 week ago
kitchen wraps uk London, United Kingdom**About us** · We are professional, customer-centric and social. We have a fantastic team working for us and are looking to expand. The people you will work alongside are friendly, professional and polite with many years'experience in vinyl wrapping. Our teams travel across the U ...
-
Self-employed Marketing Agent
2 weeks ago
Everest 2020 Ltd London, United KingdomEverest is one of UKs leading suppliers of windows and doors and a range of other products. We carry thousands of installations for homeowners across uk and are looking to add to our growing Canvass teams in your area. If you are hardworking, passionate, outgoing and looking to b ...
-
2nd Line Engineer
1 week ago
SOM-3 RECRUITMENT LIMITED London, United Kingdom**Role**:2nd Line Engineer · **Salary**: £33k + significant benefits package, training & progression · **Location**:Victoria, London (on-site 5 days per week) · If you are an experienced 2nd Line Engineer with experience in Hardware break-fix, Desktop, PC, Laptop and Printer Supp ...
-
Self-employed Door Canvass Agent
2 weeks ago
Everest 2020 Ltd London, United KingdomAre you looking for a new challenge? We are experiencing an exciting and challenging period of growth and have introduced a new self-employed role to the UK job market generating leads for our sales consultants. As part of our door-to-door marketing team across the UK, you will f ...
-
Electrician
1 week ago
Rubix Personnel Limited London, United Kingdom**WANTED Qualified Electricians** · **Hammersmith, Greater London** · Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focu ...
-
Pts Sentinel Carpenters
1 week ago
Cavendish Professionals London, United KingdomHaving been securing contracts on several of the largest infrastructure projects in the UK, Cavendish Professionals are now keen to speak with **PTS Sentinel Carpenters **to discuss upcoming projects in London & home counties. · Days, nights and weekend shifts available · Duratio ...
-
Remote Customer Success Executive
2 weeks ago
Ohme London, United KingdomWe're on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewa ...
-
Growth Cofounder in Preeseed Impact Startup
1 week ago
Founders Factory London, United KingdomFounders Factory is unlike anywhere else. We create entirely new products from scratch and turn promising concepts into prototypes, and ultimately an MVP, validating decisions commercially along the way to attract a founding team that can spin out into a fully-fledged business. · ...
-
Customer Success Executive
2 weeks ago
Ohme London, United KingdomWe're on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewa ...
-
Carpenter/supervisor & Labourers
2 weeks ago
C&S INTERIOR FIT OUTS LTD London, United KingdomWe are seeking hardworking and experienced carpenters and labourers to join our new carpenter firm. Our firm is dedicated to providing high end carpentry services to our clients, and we need individuals who share our commitment to quality and excellence. · **Responsibilities**: · ...
-
Gas Engineer
2 weeks ago
Talentbloc London, United Kingdom**Gas Engineer** · **£60,000 DOE** · **Covering - West London** · **Full time/permanent** · **Van and fuel provided** · We are looking to speak with Gas Repair Engineers to work for a growing client of ours based in London. You will be expected to continue the well-known reputati ...
-
Client Services and Project Coordinator
1 week ago
Prism Glass Ltd London, United KingdomWe are an established London based glass partitions company. We also supply and install balustrades, bespoke shower screens and glass wipe boards. Our clients include architects, interior designers, office refurbishment fit-out companies, contractors in the construction sector, p ...
-
Client Services and Project Coordinator
2 weeks ago
Prism Glass Ltd London, United KingdomWe are an established London based glass partitions company. We also supply and install balustrades, bespoke shower screens and glass wipe boards. Our clients include architects, interior designers, office refurbishment fit-out companies, contractors in the construction sector, p ...
Danish Speaking Installation - United Kingdom - AB Agri Ltd
Description
The Role & Key Responsibilities
Job Title : Danish Speaking Installation and Support Technician (Feedlync)
Location : UK home based role, with regular travel to farm customers on average 2 - 3 days per week.
Do you have an interest in agriculture with good customer service skills? Are you multilingual with fluent Danish, looking to use your language skills in a professional environment? If so this is a great opportunity to join our small yet expanding Feedlync team, a growing business within the international dairy tech space.
This role will be really varied and will include going out to meet our on farm customers to install cloud based technology for them, this is a fairly straight forward process that may include following set up instructions, plug and play and gateway wiring to set up customer accounts on a tablet and linking the technology. You will also deal with customer support surrounding this type of equipment and deal with any queries the customers may have with regard to their service and providing solutions which will involve liaising with tech specialists internally when needed.
In this role you need to be fluent in English and Danish languages so that you can support customers in both regions providing first class customer service and 1st line tech support queries. You do not need previous experience in Tech support, we can provide full training.
What you'll be doing :
Product Support;
Service Installation/Transition;
What you'll bring:
This is a great opportunity to gain new skills and develop your career whilst utilising your multilingual capabilities with a growing and inclusive agricultural business.
About The Company
Rewarding your passion
When you join us, you'll do meaningful work and be rewarded fairly for it.From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.
About us
Intellync bridge the gap between people, data and technology in agriculture. We deliver in-depth, intuitive and insightful solutions that span the value chain from farmers to retailers.
We're part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we're passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that's because of great people like you. People with different life experiences who share common values. Together we're building a fair, innovative and inclusive culture.
As a Disability Confident employer, we're committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.
Application Notes
We hope you feel that AB Agri is somewhere you can thrive and so we'd love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.
When you do, we'll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won't affect your application.
Apply today or contact our recruitment team for more information.
Agencies and media sales
AB Agri group politely requests no contact from recruitment agencies or media sales. We don't accept speculative CVs from recruitment agencies nor accept the fees associated with them.
#J-18808-Ljbffr