Implementation Coordinator - Cheadle, United Kingdom - Voly Limited

Voly Limited

Verified Company

Cheadle, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Who will you be working for?
You'll be working for an industry-leading, accountancy software provider based in Cheshire.

Voly is the leading financial solution of choice within the Superyacht sector.

Continual investment in new technology, like our Crew app, and integrated pre-paid card and payment platform make it the most compelling solution in the industry.

We are now diversifying our target market and moving into the music industry, working with Tour Managers, Talent Managers and Production Managers of some of the biggest acts in the UK and across the world.

The systems interface and features make it user-friendly and easy to use, giving our diverse users, real-time visibility on all aspects of a yacht or Artist's financial position.

We are a fast growing, dynamic team looking for hard working individuals to join us on our journey in these exciting and challenging sectors.

Looking for your next challenge? We're looking for you

Role overview:

This is a crucial role within Voly as the implementation phase of a client's journey will have a huge impact on their experience; it is essential to client satisfaction and long-term relationship.

Each client onboarding is a mini project and needs to be coordinated as such.

You will report to the Head of Implementation and work alongside each of the operations, finance and sales teams to successfully manage each phase of the on-boarding process for both new and existing clients to ensure all aspects are completed within the agreed SLA's before handing them to their Client Relationship Managers.

What you'll do:_
Manage the Client On-Boarding Trello Board from ticket creation to completion
Project Manage the onBoarding process to ensure all internal stakeholders are actively completing their sections of the ticket and updating with comments where appropriate
Liaise with internal stakeholders to ensure invoices are paid, SaaS contracts are signed and returned, due diligence is complete, wallets/floats are opened, cards are in hand, training has taken place and assets are live in both the secure system and Zoho CRM
Consistent communication between you and the client and updates recorded on the Trello tickets
Organise tasks in priority order for the administrators to complete and sense check before release
Creation of accounts and contact in the Zoho CRM
Creation of the assets in the Voly system
Fully understand the structure of each asset in relation to family offices and management companies
Support both yachting and music and other areas of the business that we expand into
Fully understand the Voly integrated software to enable you to support your clients
Requirements:_
Excellent verbal and written communication skills

IT literate