Technical Officer - High Wycombe, United Kingdom - Red Kite Community Housing
Description
Reports to:
Repairs Manager***
Responsible for:No Direct Reports***
Reviewed:November 2021***
Salary:£45,679.20***Our repairs and maintenance team are a hive of activity, this is one of the most important
services that we deliver. Every day brings its unique set of challenges which need your
super technical skills and logical decision-making skills to resolve. This is more than a
technical focused role its about customer engagement and support and therefore an
essential ingredient is loving what you do and smiling when you do it.
You will be responsible for the delivery of day to day repairs or minor project related work
intended to protect or improve the homes of our customers. You will work closely with
tenants and Red Kite senior managers and staff to deliver excellent, cost effective building
maintenance and improvement services. You will be readily available and eager to assist
customers in a range of different scenarios, using your technical skill and experience to
ensure that our tenants are kept sate and their homes are well maintained.
What we need you to do:
- Work with the Repairs Manager to set key performance targets and milestones for
- Manage day to day work or minor project work to minimise exposure of both financial
time to time outside normal office hours to provide an excellent responsive repair
service
- Have a thirst for value for money, ensuring that both large
delivered against approved budgets, or better still, under budget without compromising
quality
- Make sure that all work is delivered equitably and fairly and maximises the capital
- Work closely with the Relationship Team and all other staff and stakeholders to
- Pursue excellence in all aspects of the repairs service and the wider business
- Make sure our tenant and leaseholders inspire and influence the design, delivery and
- Help with making sure our vision, mission and values influence every aspect of our
- Have a great approach to customer service putting our customers at the heart of what
What you will be responsible for:
- Giving technical advice and support to colleagues, staff and other stakeholders
- Managing specific projects allocated by either mobile technology or manual allocation
- Overseeing the quality of work of contractors making sure we comply with all relevant
- Reconciling and settling final accounts and valuations, paying responsive repair
issuing relevant certification
- Providing project update reports and post project reviews
- Providing technical repairs support to both internal and external customers, which will
investigating and resolving complaints and agreeing follow on works, as well as
helping with home and estate inspections and mutual exchanges
- Playing your part in an office cover rota to provide appropriate technical cover and
- Being involved in a rota system (usually one week in every nine) to provide ad hoc
situations arise. This may also require occasional on-site attendance of emergency
work e.g. major fires, floods etc. acting on our behalf. You may also be required to act
as support to other on-call staff where higher level management input is needed or
where escalation is required.
Where you have come from:
- A place where you have managed large scale and small property related work and
- A customer focused organisation
- A housing organisation or similar would be preferable
- A place that prioritised best value services and continuous improvement
- A place where technology was the catalyst for improving services to customers.
What our teams will see in you:
- Someone who has experience of delivering large and small building projects to
- A person who is skilled at managing budgets and understands value for money
- Someone who demonstrates negotiating and dispute resolution skills
- Someone who leads by example and personally demonstrates organisational values
- A team player who works as part of a team, looks at the bigger picture and does not
- A person who has a good understanding of best practice within social housing
- Someone who has lots of technical knowledge relating to construction and
- Someone
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