Service Desk Co Ordinator - Chesterfield, United Kingdom - Brewster Partners Recruitment Group

Brewster Partners Recruitment Group
Brewster Partners Recruitment Group
Verified Company
Chesterfield, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

THE COMPANY:

Brewster Partners are working on a number of great roles with a leading MSP in the Yorkshire region. This client is award winning and offers a great environment of work, offering long term career opportunities.


They are currently looking for a Service Desk Coordinator role, this will report into the Service Desk Manager and ensure the smooth handling of tickets from their clients.


THE JOB:


  • Manage incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes.
  • Monitor and maintain all ticket queues to ensure SLA's are met across the desk.
  • Triage incidents to stringent customer defined SLA's.
  • Communicate clearly, effectively and in a timely manner with all customers.
  • Provide management reporting in a timely manner with ideas of how to continuously improve service delivery.
  • Allocate Service Desk Calls to appropriate queue.
  • Proactively communicate with customers in order to provide updates on outstanding incidents and service requests.
  • Work positively and communicate professionally across teams in order to make an effective contribution to team tasks and team spirit.
Additional requirements...

  • Ensuring adequate engineering cover on the desk to support the business working hours of 8am 6pm.
  • Manage shifts facility and update according to changes made.
  • Arrange site visits based on customer requirements.
  • Triage backup and monitoring alert tickets and send to NOC to action.
  • Manage all ticket queues with a strong focus on the ready to allocate queue.

THE PERSON:

Excellent team player

Logical troubleshooting and technical awareness is crucial

Strong customer service skills and attention to detail

Patience and able to work under pressure with good organisational skills

The ability and desire to make the role your own, having the confidence to use initiative


THE BENEFITS:


Competitive holidays

Professional development opportunities.


Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire,East Yorkshire, North Yorkshire, North West, Lincolnshire, Nottinghamshire and the Midlands.

If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you.

Please visit our website at Brewster Partners for more information.
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