Housing Needs Officer - Crewe, Cheshire, United Kingdom - Serco

Serco Crewe, Cheshire, United Kingdom

3 weeks ago

Full time

Description

Housing Officer

Full Time, 37.5 hours per week (You will be required to be on call rota on average every 6 weeks)

You are required to have a valid UK driving licence for this role. You will be provided with a company car.

On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Stoke-on-Trent area of England.

We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.

Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners.

There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis.

You will be expected to travel between properties in Stoke & Crewe so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as:

Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.

Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).

Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.
Respond to customer complaints

Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).

You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc.

As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.

Pension - 6% contribution
Employee Assistance Programme
A company passionate about diversity and inclusion
Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships
A company passionate about diversity and inclusion

#We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. For help with your application please contact

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

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