- Achieve or exceed sales targets including both the top and bottom-line results
- Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance
- Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals ( inventory, labour, etc.)
- Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS)
- Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
- Ensure maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle brand
- Resolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the future
- Lead the sales floor experience during the most crucial business times, exhibiting best in class leadership
- Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools
- Represent Canada Goose in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events
- Create a culture of talent development and ongoing education for the entire store team
- Foster an inclusive and diverse working environment
- Lead, execute, and follow up on all educational initiatives and strategies
- Actively coach and develop direct reports to improve performance and foster growth
- Continuously coach behaviours that drive Brand Ambassador performance and enhance the customer journey
- Inspire and maintain an outstanding employee experience and drive Employee Engagement
- Maintain an open-door environment that encourages feedback and discourse
- Consistently recruit to build an external network of talent
- Analyze and proactively react to inventory needs and merchandise flow to ensure product availability
- Lead loss prevention with a teaching mindset that minimizes loss and increases safety
- Create and execute schedules that prioritize the customer journey, maximizes productivity, and manages labour spends
- Teach, coach, and execute all Canada Goose operational standards with excellence. (, stockroom organization, cleanliness standards, opening and closing procedures, etc.)
- Disciplined management of all store-controlled spending – supplies, external security guarding, labour budgets
- Teach, coach, and ensure consistent use of strategic tools – communications platform, automated scheduling tool, payroll management, queue management, learning management, virtual appointment platform
- Partner with key cross functional teams to ensure the physical store space is maintained at the highest level
- 3 to 5 years of leadership experience in a related industry
- Bachelor's Degree in a related field is preferred
- Experience working with luxury lifestyle brands is an asset
- Previous Flagship or high-volume traffic experience is an asset
- Experience in guest relationship management tools
- Payroll and expense management
- Scheduling and Payroll management
- Solid understanding of retail math and using analytics in a business environment
- Guest experience enthusiastic- driving performance through internal KPI's
- Analytical driver with keen attention to detail
- Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
- Strong time management and organizational skills, ability to multi-task in a fast-paced environment
- Solid knowledge and understanding of retail metrics
- Excellent communication and interpersonal skills
- Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
- Intermediate skills in Microsoft Office; specifically, Word and Excel
- Fluent in English language both written and oral. Proficiency in local language (store location specific) is highly desired
-
Store Manager
5 days ago
Zachary Daniels Birmingham, United Kingdom**TERRITORY SALES MANAGER | RETAIL | Monday - Friday | Up to £25,000 basic + Bonus + Car** · Zachary Daniels have an opportunity for a Store Manager in Birmingham to join a leading brand who are known for their service, their customer engagement and instore standards across their ...
-
Store Manager
1 day ago
FashionJobs Birmingham, United Kingdom**Store Manager, Bicester Village - Jimmy Choo · **Main responsibilities include**: · - Effectively managing and leading the Store and team to reach targets and KPI's and striving to exceed these by ensuring that the team is set up for success · - Analysing sales figures to maxim ...
-
Store Manager
4 days ago
Age Uk Kings Heath, United KingdomWe are looking for Store Managers just like you - impactful, motivated, down to earth people who love to make a difference in the lives of their team and customers. · If you can provide a high-quality retail service, have excellent customer service skills and can effectively mana ...
-
Store Manager
4 days ago
Mandeville Recruitment Group Bromsgrove, United KingdomReady to take on an exciting and rewarding role? I have a brilliant Store Manager opportunity in Bromsgrove · My Client is a charitable organisation, they raise money and encourage reuse and recycling and they work closely with some of the biggest retail and online brands. · They ...
-
Store Manager
2 days ago
Redwood Search Kidderminster, United Kingdom**The Role**: As the Store Manager for our Client you will have previous experience in retail or hospitality management, be a natural leader with an optimistic and positive personality. You will take accountability and ownership of new and existingclient accounts whilst leading a ...
-
Store Manager
2 days ago
360 Talent London Stratford, United Kingdom**STORE MANAGER - STRATFORD** · **THE COMPANY**: · *Internationally renowned lifestyle fashion house · *Creating "easy" clothing lines and accessories with accessible prices for mens and womans · *Currently undergoing exciting growth with further expansion plans · **THE CANDIDATE ...
-
Store Manager
3 days ago
AdMore Recruitment Limited Stratford, United KingdomStore Manager · Stratford (London) - up to £40,000 - Fast-Paced, Growing Business · We have a fantastic Retail Manager opportunity within a unique, growing business. They are looking for ambitious Retailers and Operators who are looking to work in a fast-paced and growing busines ...
-
Charity Retail Store Management
5 days ago
Forces Support Limited Brierley Hill, United Kingdom Part timeCome and join our New Store Management Team. · These are exciting opportunities where you will play a key role in building the team and supporting our charitable objectives. · Our charity shops are vital in supporting Forces Support's aim to support the families and dependants of ...
-
Assistant Store Manager
5 days ago
Canada Goose Inc. Birmingham, United KingdomJob Description · Job Description · Job Purpose: · The Assistant Store Manager is responsible for creating highly engaging customer journeys. Canadian Warmth "Expertise in any recommendation, warmth in every interaction" is how Canada Goose brings those journeys to life. Ultimate ...
-
Trainee Store Manager
1 day ago
Deichmann Birmingham, United Kingdom Full time contracts availablePurpose · : Here at Deichmann we are looking to appoint a Trainee Manager. You will join us on a full time, permanent basis and in return will receive an initial salary of £28,000 per annum. · Initially based in a store on the district, following training you will support and ho ...
-
Assistant Store Manager
10 hours ago
VF Corporation Birmingham, United Kingdom Full timeDo you want to join one of our exceptional management teams and help drive consumer experience in one of our stores? · We're looking for a passionate Assistant Store Manager (perm, 40h full-time) to join our Vans team based in Birmingham . · As an Assistant Store Manager your ...
-
Assistant Store Manager
23 hours ago
Next Birmingham, United Kingdom PermSHIFTS YOU ARE APPLYING FOR: 37.50hrs p/w; Sun 10:30 - 17:30; Mon 11:45 - 20:15; Wed 08:45 - 17:15; Thu 11:45 - 20:15; Fri 08:45 - 17:15 · To be an effective Assistant Store Manager, you will maximise sales, drive efficiencies and achieve performance targets by leading and inspi ...
-
Assistant Store Manager
2 days ago
NEXT Birmingham, United KingdomSHIFTS YOU ARE APPLYING FOR: 37.50hrs p/w; Sun 10:30 - 17:30; Mon 11:45 - 20:15; Wed 08:45 - 17:15; Thu 11:45 - 20:15; Fri 08:45 - 17:15 · To be an effective Assistant Store Manager, you will maximise sales, drive efficiencies and achieve performance targets by leading and inspi ...
-
Assistant Store Manager
5 days ago
Vans Birmingham, United Kingdom Full timeDo you want to join one of our exceptional management teams and help drive consumer experience in one of our stores? · We're looking for a passionate Assistant Store Manager (perm, 40h full-time) to join our Vans team based in Birmingham. · As an Assistant Store Manager your inpu ...
-
Retail Assistant Store Manager
5 days ago
Three Birmingham, United Kingdom Full timeRetail Assistant Store Manager (Birmingham, Bullring) · Full-time Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. T ...
-
Retail Assistant Store Manager
5 days ago
Threeuk Birmingham, United Kingdom Full timeRetail Assistant Store Manager (Birmingham, Bullring) · Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. · Three U ...
-
Retail Assistant Store Manager
1 day ago
Three Birmingham, United Kingdom Full timeCompany Description · Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. · Three UK was founded in 2003 to challenge ...
-
Store Manager
3 days ago
SKECHERS Marston Green, West Midlands, United KingdomAs the head of the store, you'll be responsible for making sure our customers are stoked, our sales are through the roof, and our team is on fire. · You'll be responsible for ensuring there is an exceptional customer experience throughout the store, you will also manage daily op ...
-
Assistant Store Leader
5 days ago
Talk Talk Mobile Phone Services Ltd Birmingham, United Kingdom**Are you a confident and natural leader who is driven by success? Do you strive to bring out the best in your team? Do you possess innovative ideas to maximise sales? Do you constantly push boundaries, exceeding customer expectations?** If this is you, then we have the perfect A ...
-
Retail Supervisor
2 days ago
Trespass Birmingham, United KingdomTrespass are looking for an enthusiastic Part time supervisor to join our team at our new to open Duel fascia Trespass/Nevi sport store at The Fort, Birmingham. · Full flexibility is ideal.. · As a supervisor you will be the backbone and support for the manager to ensure the smoo ...
Assistant Store Manager - Birmingham, United Kingdom - Canada Goose
Description
Job Description
Job Purpose:
The Assistant Store Manager is responsible for creating highly engaging customer journeys. Canadian Warmth "Expertise in any recommendation, warmth in every interaction " is how Canada Goose brings those journeys to life. Ultimately, they are responsible for the quantitative and qualitative Key Performance Indicators (KPI's) of the store. They lead the store's Brand Ambassador team and are accountable for store performance in all areas – Customer Journey, Talent Development and Engagement, Operational Excellence, and Store Financial Performance. They drive highly engaging customer journey's that embody Canadian Warmth. They lead and create a culture of talent development and education. They direct operational excellence with a customer centric mindset. They ensure that their respective location achieves its financial targets (revenue and profit). They are stewards of Canada Goose's values and culture.
What You'll Do:
Store Financial Performance:
Customer Journey:
Talent Development & Engagement:
Operational Excellence:
Let's Talk About You:
Additional Information
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at