Jobs
>
Birmingham

    Assistant Store Manager - Birmingham, United Kingdom - Canada Goose

    Canada Goose
    Canada Goose Birmingham, United Kingdom

    1 week ago

    Default job background
    Contract
    Description

    Job Description

    Job Purpose:

    The Assistant Store Manager is responsible for creating highly engaging customer journeys. Canadian Warmth "Expertise in any recommendation, warmth in every interaction " is how Canada Goose brings those journeys to life. Ultimately, they are responsible for the quantitative and qualitative Key Performance Indicators (KPI's) of the store. They lead the store's Brand Ambassador team and are accountable for store performance in all areas – Customer Journey, Talent Development and Engagement, Operational Excellence, and Store Financial Performance. They drive highly engaging customer journey's that embody Canadian Warmth. They lead and create a culture of talent development and education. They direct operational excellence with a customer centric mindset. They ensure that their respective location achieves its financial targets (revenue and profit). They are stewards of Canada Goose's values and culture.

    What You'll Do:

    Store Financial Performance:

  • Achieve or exceed sales targets including both the top and bottom-line results
  • Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance
  • Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals ( inventory, labour, etc.)

    • Customer Journey:

  • Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS)
  • Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
  • Ensure maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle brand
  • Resolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the future
  • Lead the sales floor experience during the most crucial business times, exhibiting best in class leadership
  • Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools
  • Represent Canada Goose in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events

    • Talent Development & Engagement:

  • Create a culture of talent development and ongoing education for the entire store team
  • Foster an inclusive and diverse working environment
  • Lead, execute, and follow up on all educational initiatives and strategies
  • Actively coach and develop direct reports to improve performance and foster growth
  • Continuously coach behaviours that drive Brand Ambassador performance and enhance the customer journey
  • Inspire and maintain an outstanding employee experience and drive Employee Engagement
  • Maintain an open-door environment that encourages feedback and discourse
  • Consistently recruit to build an external network of talent

    • Operational Excellence:

  • Analyze and proactively react to inventory needs and merchandise flow to ensure product availability
  • Lead loss prevention with a teaching mindset that minimizes loss and increases safety
  • Create and execute schedules that prioritize the customer journey, maximizes productivity, and manages labour spends
  • Teach, coach, and execute all Canada Goose operational standards with excellence. (, stockroom organization, cleanliness standards, opening and closing procedures, etc.)
  • Disciplined management of all store-controlled spending – supplies, external security guarding, labour budgets
  • Teach, coach, and ensure consistent use of strategic tools – communications platform, automated scheduling tool, payroll management, queue management, learning management, virtual appointment platform
  • Partner with key cross functional teams to ensure the physical store space is maintained at the highest level

    • Let's Talk About You:

  • 3 to 5 years of leadership experience in a related industry
  • Bachelor's Degree in a related field is preferred
  • Experience working with luxury lifestyle brands is an asset
  • Previous Flagship or high-volume traffic experience is an asset
  • Experience in guest relationship management tools
  • Payroll and expense management
  • Scheduling and Payroll management
  • Solid understanding of retail math and using analytics in a business environment
  • Guest experience enthusiastic- driving performance through internal KPI's
  • Analytical driver with keen attention to detail
  • Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
  • Strong time management and organizational skills, ability to multi-task in a fast-paced environment
  • Solid knowledge and understanding of retail metrics
  • Excellent communication and interpersonal skills
  • Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
  • Intermediate skills in Microsoft Office; specifically, Word and Excel
  • Fluent in English language both written and oral. Proficiency in local language (store location specific) is highly desired

    • Additional Information

    We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

    Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

    There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at

  • Roc Recruitment

    Store Manager

    1 day ago

    Roc Recruitment Birmingham, United Kingdom

    Fabulous High Street Fashion retailer are seeking a Manager for their fabulous store that sells trend inspiring fashion.Roles in the Kings Heath, Yardley, Solihull and Redditch areas. · You will be passionate about selling delivering a great experience for all customers and commi ...

  • Zachary Daniels

    Store Manager

    1 week ago

    Zachary Daniels Birmingham, United Kingdom

    **TERRITORY SALES MANAGER | RETAIL | Monday - Friday | Up to £25,000 basic + Bonus + Car** · Zachary Daniels have an opportunity for a Store Manager in Birmingham to join a leading brand who are known for their service, their customer engagement and instore standards across their ...

  • FashionJobs

    Store Manager

    1 week ago

    FashionJobs Birmingham, United Kingdom

    **Store Manager, Bicester Village - Jimmy Choo · **Main responsibilities include**: · - Effectively managing and leading the Store and team to reach targets and KPI's and striving to exceed these by ensuring that the team is set up for success · - Analysing sales figures to maxim ...

  • Peacocks Stores Ltd

    Store Manager

    3 days ago

    Peacocks Stores Ltd Kings Heath, United Kingdom

    Here at Peacocks we have a fantastic opportunity for a Store Manager based in our Kings Heath store. · If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you. · As well as being part of an excitin ...

  • Age Uk

    Store Manager

    1 day ago

    Age Uk Kings Heath, United Kingdom

    We are looking for Store Managers just like you - impactful, motivated, down to earth people who love to make a difference in the lives of their team and customers. · If you can provide a high-quality retail service, have excellent customer service skills and can effectively mana ...

  • Reed Business Support

    Assistant Store Manager

    4 days ago

    Reed Business Support Birmingham, United Kingdom

    Calling all Supervisors and assistant managers looking for a new challenge. A well-known Lifestyle/ Fashion retailer is recruiting for an assistant manager of their Birmingham store offering a salary of up to £25,600. · Start your career with a retailer covering ranges for men, l ...

  • Aqumen Business Solutions

    Store Manager Designate

    7 hours ago

    Aqumen Business Solutions Birmingham, United Kingdom

    **Role: Designate Store Manager** · **Location: Cardiff** · **Salary: £ Benefits** · **Our Client**: · Our client is a growing retail business who has a presence ...

  • Aqumen Business Solutions

    Store Manager Designate

    3 days ago

    Aqumen Business Solutions Birmingham, United Kingdom

    **Role: Designate Store Manager** · **Location: Birmingham** · **Salary: £ Benefits** · **Our Client**: · Our client is a growing retail business who has a presence in over 20 cou ...

  • Aqumen Business Solutions

    Cover Store Manager

    3 days ago

    Aqumen Business Solutions West Midlands (Region), United Kingdom

    Supporting a Global Retail Brand, Aqumen Recruitment is looking to hire a Cover Store Manager to be based in and around Brierley Hill. · We are looking to appoint a Cover Store Manager for our client in and around Brierley Hill. This is a full time, permanent role. Initially you ...

  • Peacocks Stores Ltd

    Assistant Store Manager

    3 days ago

    Peacocks Stores Ltd Erdington, United Kingdom

    Here at Peacocks we have a fantastic opportunity for an Assistant Store Manager based in our Erdington store. · If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you. · As well as being part of a ...

  • Peacocks Stores Ltd

    Assistant Store Manager

    3 days ago

    Peacocks Stores Ltd Northfield, United Kingdom

    Here at Peacocks we have a fantastic opportunity for an Assistant Store Manager based in our Northfield store. · If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you. · As well as being part of ...

  • McCarthy Recruitment Ltd

    Assistant Store Manager

    1 day ago

    McCarthy Recruitment Ltd Dudley, United Kingdom

    **Job Title: Assistant Store Manager** · **Location: Dudley** · **Salary: £30,000 to £41,000 per annum** · **Role: Permanent - Full-Time Permanent** · **Overview** · This is a fantastic opportunity to join one of the UK's leading brands. · If you want to join a business achieving ...

  • Mandeville Recruitment Group

    Store Manager

    1 week ago

    Mandeville Recruitment Group Bromsgrove, United Kingdom

    Ready to take on an exciting and rewarding role? I have a brilliant Store Manager opportunity in Bromsgrove · My Client is a charitable organisation, they raise money and encourage reuse and recycling and they work closely with some of the biggest retail and online brands. · They ...

  • Peacocks Stores Ltd

    Store Manager

    3 days ago

    Peacocks Stores Ltd Coventry, United Kingdom

    Here at Peacocks we have a fantastic opportunity for a Store Manager based in our Coventry store. · If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you. · As well as being part of an exciting a ...

  • Zachary Daniels

    Store Manager

    5 days ago

    Zachary Daniels Burton-on-Trent, United Kingdom

    **General Store Manager | Burton on Trent | £35,000 - £37,000** · Zachary Daniels Retail Recruitment are currently recruiting for a Store Manager in the Derbyshire area for a big box retailer who are growing, expanding and thriving Our client is looking for a Store Manager that i ...

  • Reed Business Support

    Store Manager

    4 days ago

    Reed Business Support Worcester, United Kingdom

    Store Manager required Worcester paying £25.5K basic OTE £30K · Do you want to work for one of the UK's leading specialist retailer to both the general public and trade customers. With stores nationally and over 40 years in business this retailer is at the forefront of their sect ...

  • The Edinburgh Woollen Mill Ltd.

    Store Manager

    3 days ago

    The Edinburgh Woollen Mill Ltd. Rangemore, United Kingdom

    Here at Edinburgh Woollen Mill we have a fantastic opportunity for a Store Manager based in our Burton-on-Trent store. · If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you. · As well as being ...

  • Redwood Search

    Store Manager

    1 week ago

    Redwood Search Kidderminster, United Kingdom

    **The Role**: As the Store Manager for our Client you will have previous experience in retail or hospitality management, be a natural leader with an optimistic and positive personality. You will take accountability and ownership of new and existingclient accounts whilst leading a ...

  • AdMore Recruitment Limited

    Store Manager

    3 days ago

    AdMore Recruitment Limited Stratford, United Kingdom

    Store Manager - A Fantastic Growing Company - Stratford - up to £36k · Do you want to work for a leading international company renowned for delivering a fantastic retail experience? · Do you want to work for a business with a fantastic reputation for being a great place to work? ...

  • 360 Talent London

    Store Manager

    1 week ago

    360 Talent London Stratford, United Kingdom

    **STORE MANAGER - STRATFORD** · **THE COMPANY**: · *Internationally renowned lifestyle fashion house · *Creating "easy" clothing lines and accessories with accessible prices for mens and womans · *Currently undergoing exciting growth with further expansion plans · **THE CANDIDATE ...