Customer Service Assistant - Stansted Mountfitchet, United Kingdom - World Duty Free - WDF

World Duty Free - WDF Stansted Mountfitchet, United Kingdom

1 week ago

Part time

Description

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Customer Assistant – Customer Service Advisor

Location – Stansted Airport

Pay – competitive rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)

Contract - 24.5 hours per week, plus overtime, permanent

Working pattern - 2 week rolling shift pattern between the hours of 3am-10pm

Customer Service advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.

Your responsibilities will be to:

Deliver an individualised world class service experience for every customer

Maximise sales opportunities using world class service skills and knowledge of products and promotions

Demonstrate positive personal behaviours and a can-do attitude

Work independently or as part of a team to achieve operational standards across the store

What do you need, to be a customer assistant at World Duty Free?

Passion about working in a team

Flexibility to adapt to the fast-paced environment

Good communication skills

Self-motivation, enthusiasm, and professionalism

World Duty Free will provide a full induction and comprehensive training , to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development .

In addition, as a customer service representative your benefits will include:

Company bonus scheme

Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us

Discounts on products for our staff, family, and friends

Travel discounts

Free parking

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise , to be treated with respect , be engaged in your job, to grow your skills and receive fair recognition and reward .

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