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Oldbury-on-Severn

    Income Recovery Officer - Oldbury, United Kingdom - JoRecruitment Limited

    JoRecruitment Limited
    JoRecruitment Limited Oldbury, United Kingdom

    1 week ago

    Default job background
    Temporary, Full time Administrative
    Description

    JOB TITLE:
    Income Recovery Officer


    JOB TYPE:
    Temp


    PRIMARY INDUSTRY:
    Public Sector


    ADDITIONAL INDUSTRIES:
    Accountimg/Finance/insurance and Social Care


    PRECISE LOCATION:
    Oldbury


    DISPLAY LOCATION:
    Oldbury


    SALARY:
    £15.17 per hour


    START DATE:

    ASAP

    DURATION:
    6-12 months

    JOB DETAILS:


    Working on behalf of a local authority, JO Recruitment are looking for Housing Disrepair Claims Manager on an ongoing basis.

    Based in Oldbury, full time 37 hours per week Monday to Friday paying £15.17 per hour PAYE; which is equivalent to £29,187 salary.

    We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.

    Candidates would please be required to have a Social Housing background and additionally experience in Income Recovery/Income Management would be highly beneficial.

    The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants.

    A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service.

    You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.


    • Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent)
    • A minimum of 2 years' experience of working in a rent arrears recovery/income collection environment
    • Excellent negotiation and communication skills
    • Excellent customer service skills
    • Ability to work with minimal supervision
    • A performance-driven work ethos
    • A desire to help customers to sustain their tenancies
    • Highly organised and understand the importance of attention to detail
    • A good working knowledge of arrears management procedures and processes
    • Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases
    • A good working knowledge of Universal Credit
    • Knowledge of Local Authority
    Please let me know if you are interested in this position and earliest possible start date and forward updated CV for immediate consideration
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