Customer Service - Totnes, United Kingdom - Mole Valley Farmers Limited

Mole Valley Farmers Limited

Verified Company

Totnes, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Head Office, TQ9 7DY

Contract Type:
Permanent

Contracted Hours:
Full time, 37.5, Monday to Friday

We are currently recruiting for a Customer Service and Warranty Advisor, to join our friendly and dynamic team here at Mole Energy.

You will be passionate about delivering a great service and finding the best solutions for every customer you speak to.

This is a fast paced role and ideally we would like someone with similar experience however this isn't essential. If you don't hit all of the criteria we are still keen to hear from you

This is a fantastic opportunity to join an expanding progressive business, where you can develop a great career in renewable energy.

The Customer Service and Warranty Advisor role will include:

Answering customer warranty queries and provide a first line diagnosis on their product by going through a step by step process. Full training provided on this
Build and maintain relationships with a variety of internal and external stakeholders
Raising warranty cases for customers you are unable to diagnose, keeping in contact with them and managing expectations throughout
Coordinating with our suppliers, Operations team and Logistics and Procurement Manager to manage the warranty cases

We would love to hear from you if you have:

Experience dealing with a variety of different customers whilst working in a fast paced environment
Strong interpersonal skills with the ability to build and maintain positive working relationships
A flexible and positive approach with a willingness to learn new skills

We are part of Mole Valley Farmers - the UK's largest rural retailer - and began our life serving the agricultural community in the South West of England, helping homes and businesses save money and CO2 emissions with solar panels.