Technology Services Consultant - Denham, United Kingdom - InterContinental Hotels Group

InterContinental Hotels Group

Verified Company

Denham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Your day to day
Primarily focused on promoting and enrollment of all hotels across the Americas including new hotel openings. TSC will execute the enrollment plan to sign up hotels for the implementation of technology solutions. Explain the program and benefits, gather hotel inventory and provide financial quote.

Follow up enrollment activities included but not limited to site preparation, scheduling, facilitate the paperwork for financing the Technology solution and ensure smooth implementation process for all parties involved.

Provide guidance and process support to external and internal partners as well as hotel operations. Perform a quality audit after implementation is complete to ensure hotel acceptance and satisfaction.

Key accountabilities

Engages with hotels technology stakeholders and reinforces how the particular implementation supports technology strategy.
Escalate any issues brought forth by hotel within the multiple support channels to ensure problem resolution during and post system implementation.
Receives lead to begin implementation process for a applicable initiative and begins communications implementation plans. TSC will follow prescribe implementation process to completion. TSC works with internal and external partners to ensure that funding is received, or finances are secured for applicable implementations. TSC will follow up with hotel and applicable partners to ensure implementation went smooth. Escalate any implementation issues brought forth by the hotel within the organization to ensure deployment is successful or issues are resolved
Collaborate with account management team members if hotel pushes back on technology initiatives.
Engage with hotel's technology stakeholders to begin the enrollment process for the applicable implementations. TSC will coordinate between hotel and partners throughout the implementation lifecycle. TSC will engage with account management team to update on the implementation progress.
Participates in inperson technology engagements such as Technology Conferences, and other industry events

What we need from you
Education

Bachelor's or Master's Degree in Hotel Management, Computer Science/MIS/IT or equivalent combination of education and work related experience.

Experience

2 years in Hotel IT or IT Management or Account/Portfolio Management or Technology Implementations workrelated experience.

Technical Skills and Knowledge

Demonstrated experience working in a regional environment. Ability to work in a fastpaced environment. Geographically and culturally aware team player.
Demonstrated knowledge of the Service and Technology Industries.
Demonstrated experience in building relationships where they are seen as trusted advisor. Able to influence partners and hotel contacts to maintain progress on applicable system implementations until completion.
Demonstrated effective verbal and written communication and negotiation skills for the purpose of strategic alignment and or technical information to hotels, senior management and staff.
Build relationship with internal partners to minimize road blocks and gaps by leveraging escalation resources.
Ability work with team members to find various solutions for complex situations so that hotels will have viable options to be compliant and align their hotel technology to IHG system strategy.
Demonstrated experience in organizing, planning and executing multiple implementations across a portfolio of hotels. Proficient in completing engagements in a timely manner and following up on tasks from the client engagements.
General understanding of technology environments and system lifecycles.

What we offer you

At IHG we give our colleagues greater flexibility and balance - working in a hybrid way, blending remote and office working.

Although we thrive on collaborating in person, we expect that you're likely to spend time working remotely. Every role is different, and colleagues work with their team
and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.
We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collabo