Finance Administration Apprentice - Wirral, United Kingdom - Home Instead Senior Care

Tom O´Connor

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Tom O´Connor

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Description
Full Training, Employee Discounts Scheme


Company Description:


Home Instead is the world's leading provider of non-medical care and companionship services for older people, we have been established in Wirral for over 15 years and rated as outstanding by CQC.

We are proud of the highly professional care we provide.


Job Description:

This is a key role working within our friendly and professional Care Operations Team.

The successful applicant will perform a wide variety of administrative duties in a timely manner to support the smooth running of the office.

To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.


The Role

  • Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
  • Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
  • Maintain effective systems ensuring that all filing and databases are kept up to date.
  • Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
  • Coordinate holidays for the office team and Care Professionals
  • Responsible for coordinating the oncall rota & handover.
  • Support the recruitment and preemployment checks processes where appropriate.
  • Coordinate Care Professional retention activities such as newsletters, Care Professional of the month etc.
  • Accountable for invoicing and payroll administration including entering billing hours and expenses.
  • Process invoices and follow up where appropriate with clients and suppliers.
  • Support the reconciliation of bank statements and preparation of monthly accounts.
  • Support projects and IT initiatives where appropriate.
  • Control the office supplies and make sure it is in accordance with office needs.
  • Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  • Carry out any other duties deemed necessary for the successful operation of the business.

Essential Criteria

  • Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.
  • Proven experience in office administration within a busy office environment.
  • Basic knowledge of finance and accounts.
  • Experience of an accounting package (e.g. Xero) would be an advantage but not essential.
  • Strong organisational skills with the ability to multitask.
  • Selfmotivated and able to work flexibly.
  • Excellent written and verbal communication skills.
  • Keen eye for detail and the ability to work accurately under pressure.
  • Strong team player with the confidence to work alone.

Qualifications:


Core Competencies

  • Driving Results
  • Customer Focus
  • Influencing
  • Teamwork & Collaboration
  • Communication & Relationship Management
  • Living Home Instead
  • Agile Learner

Role Specific Competencies

  • Adapting to Change
  • Planning & Organising
  • Quality Focus

Additional Information:


This is a key role working within our care operations team in Wirral, supporting our outstanding team of Care Professionals and Key Players.


  • Hours are Monday to Friday 9am to 5pm, working one weekend in every
  • Business Admin Level 2 qualification is offered to the successful applicant.

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