Telephonist - Manchester, United Kingdom - Woodgate and Clark

Woodgate and Clark

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Company:

Woodgate & Clark is a dynamic, highly responsive loss adjusting business with over 45 years' experience. We are a trusted and secure provider of loss adjusting services to major insurers of the UK insurance market. Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery which sets us apart in our field.

The Role / Specification:

We are looking for an experienced
Telephonist from a
Loss Adjusting background to provide telephony support to our Loss Adjusters in the handling of a mixed portfolio of domestic and commercial property insurance claims.

You will form part of the loss adjusting support team based in central Manchester. Remote/hybrid working can be considered. You will be conscious of the company ethos and provide at all times a high level of customer service. An excellent telephone manner and good communication skills are a must.

As a telephonist, you will be responsible for taking and transferring incoming calls to the business together with answering basic queries from the claims file.

A sound background in an insurance environment would be advantageous.

**Responsibilities will include:
- *

Answering a high volume of telephone calls and transferring to the relevant department/person
Where possible, dealing with and resolving basic queries to promote claim proactivity
Recording detailed notes pertaining to the call
Ensuring any issues are raised with the case handler or their claim technician
Assist other areas of the business with tasks as required by your Team Leader

Who were looking for:

In return we offer: