Customer Information - Taff's Well, United Kingdom - Transport for Wales

Transport for Wales Taff's Well, United Kingdom

Found in: Talent UK C2 - 3 days ago

Full time

Description

Please note: this is a 6 month fixed-term secondment opportunity

Please note: this position is only available to candidates employed within Transport for Wales. If you are not eligible to apply for this position, your application will not be considered.

Equal Opportunities

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.

Who we are

At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing.

We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

The Customer Information & Business Development Manager will be responsible for line management of our Customer Service Controllers (CSCs) and Information Systems & Station Facilities Controllers (ISSFCs) whilst ensuring all such non-operational team members at the Core Valley lines Integrated Control Centre (CVLICC) maintain the required skillsets and knowledge to undertake the duties of the role to best effect. The role will lead all aspects of personal development of our non-operational CVLICC team and support the enhancement of processes (. Passenger Information During Disruption / Customer Pledges) and systems pertaining to real-time customer information.

Line management of the Non-Operational TfW CVLICC team members

Develop, implement and maintain up-to-date and purposeful role-specific training packages to be implemented for new starters that is both theory and practical based.

Develop and deliver group and individual development programs in conjunction with the CVL Service delivery Manager through meaningful annual Performance and development reviews

Lead the development of control processes and policies (including train service recovery and PIDD) in conjunction with the CVL Service Delivery Manager.

Who we're looking for

Proven experience of developing and delivering structured training programs

Experience in competency management

Ability to innovate, influence and implement change

Understanding of the various functions and inter-dependencies together with commercial awareness of the wider industry and interested stakeholders

Excellent communication skills

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

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