Credit Controller - Cardiff, United Kingdom - Learna Ltd.

Learna Ltd. Cardiff, United Kingdom

Found in: SonicJobs Direct Apply UK - 3 days ago

Full time Administrative

Description

About Learna:

From our Head Office in Cardiff, Learna is an established leader in flexible, online postgraduate qualification programs for healthcare professionals across the world from post-graduates through to specialists, doctors, surgeons and consultants. We currently have a portfolio of over 40 specialised courses aligned with medical industry requirements and trends, empowering our graduates to enhance their specialisms and positively influence high quality patient care. We are on an exciting and ambitious journey of growth as we are developing new learning programmes and courses in line with medical advancement. Led by an experienced management and medical team, Learna has proven capabilities in programme innovation and delivery thereby creating globally accessible education opportunities which enable medical professionals to reach their full potential.

About the role:

Within Learna, the role of Credit Controller is an important member of the Accounts team. The role involves managing the credit and collections processes to ensure timely payment of outstanding invoices thereby minimising bad debt risks. The role provides valuable support in optimizing cash flow which in turn, supports the overall financial health of our organisation.

Key Responsibilities:

?Monitor student/ customer accounts: to ensure timely payment of outstanding invoices and adherence to credit terms;

?Generate and send invoices to students/ customers promptly and accurately, ensuring that all relevant information is included;

?Assist in assessing the creditworthiness of new students/ customers by reviewing credit applications, conducting credit checks, and analysing financial statements;

?Help establish and maintain appropriate credit limits for students/ customers based on their credit history, payment behaviour, and financial standing;

?Contact students/ customers via phone, email, or other digital means to follow up on overdue payments and resolve payment discrepancies;

?Maintain regular communication with students/ customers to address inquiries, resolve disputes, and provide assistance with billing or payment issues;

?Apply payments received from students/ customers to their respective accounts accurately and in a timely manner.

?Maintain accurate records of all credit and collections activities, including correspondence with students/ customers, payment arrangements, and account notes;

?Ensure compliance with company credit policies and procedures, as well as relevant regulations;

?Work closely with other departments throughout Learna to address student/ customer issues and to contribute to the improvement of overall credit management processes;

?Identify areas for process improvement and contribute ideas to enhance efficiency, accuracy, and student/ customer satisfaction within the credit and collections function.

Operational Responsibilities

?To deal with any queries (internal or external) which come through to the team either via Fresh desk, by telephone or via Slack. Ask for assistance in addressing such queries, as required;

?To make timely contact with students who are overdue with their payments;

?To administer payments that are made by students, allocating them to the correct account;

?Raise the required invoice for Sponsors upon receipt of their written confirmation, checking if such confirmation is correctly verified via the PO number; send across to the Sponsors for payment and set up the repeat process where necessary;

?Update Deferred, Suspended, Withdrawn and AWOL accounts. Notify the Student Support team of such students who defer, suspend or withdraw from study; update the relevant xero account and ensure all invoices are removed to prevent recharges and adjust their accounts accordingly;

?Maintain accurate and updated records of student/customer accounts, payments, and collections activities to support the rest of the accounts team.

?Ensure compliance with relevant laws, regulations, and company policies governing credit and collections activities, such as fair debt collection practices and data protection regulations.

Requisite Skills

?Financial Acumen: Understanding basic accounting principles, financial statements, and credit terms. Being comfortable with numbers and able to analyse financial data.

?Attention to Detail: A keen eye for detail to spot discrepancies and ensure all transactions are recorded correctly.

?Written and Verbal Communication Skills: Positive, effective and helpful interaction with student/ customers, colleagues, and possibly debtors;

?Negotiation Skills: to positively support appropriate alternative payment plans or terms with students/ customers who fall behind on payments, receiving guidance from your Line Manager as required;

?Problem-Solving Abilities: Identify root causes of payment delays and come up with solutions to prevent them in the future.

?Time Management: Good time management skills are essential to prioritise tasks and meet deadlines.

?Computer Literacy: Proficiency in using accounting software and spreadsheets; familiarity with relevant software programs enhances efficiency in managing financial data.

?Analytical Skills: Analyse financial statements, credit reports, and payment histories.

?Customer Service Orientation: To ensure timely payments, maintaining positive relationships with students/ customers to resolve issues amicably quickly;

?Resilience and Patience: essential when dealing with overdue payments which sometimes may require speaking with difficult students/ customers.

?Regulatory Knowledge: Understanding of relevant laws and regulations regarding credit and debt collection is important to ensure compliance and avoid legal issues.

?Teamwork: Collaborate with colleagues in other relevant departments necessary to address credit-related issues comprehensively.

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