Jobs

    Customer Service, Training Co-ordinator - Scotland, United Kingdom - Eden Scott

    Eden Scott
    Eden Scott Scotland, United Kingdom

    3 weeks ago

    Default job background
    Description

    Eden Scott is delighted to be partnering with ERIBÉ Knitwear, to recruit a Customer Service Coordinator on a full time and permanent basis.

    Its collections are available at over 400 prestigious stores in 21 countries worldwide, offering traditional yet uniquely modern Scottish knitwear for both men and women.

    This role will be responsible for all customer service touch points, encompassing the customer journey from beginning to end.

    It will be responsible primarily for B2B customer support with some potential for B2C.

    This is a critical support role within the team providing support, guidance and direction for other members of the team to ensure that the appropriate actions and solutions are arrived at in order to support our agent and customer base to the highest levels.

    Coordination is between all areas of the business which require customer support to ensure customers are receiving a high level of service and care.

    Coordinate with other departments advising on all areas of customer service support
    Maintain customer service database
    Maintain customer helpdesk
    Monitor and maintain complaints procedures
    Oversee and Co-ordinate aftercare customer support
    Construct customer service standards, reporting on outcomes
    Minimum 2 years of experience working in B2B customer service
    Computer literate across a broad range of platforms
    French/German language skills would be an advantage

    Job Types:
    Full-time, Permanent
    Free parking
    On-site parking
    Monday to Friday


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