Call Centre Controller - Edinburgh, United Kingdom - Seven Sevens Cars Ltd

Seven Sevens Cars Ltd

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Full-time Call Centre Controller positions available to join our busy 24/7 call centre in Edinburgh.

Job Requirements/Responsibilities:

Experience in taxi industry with previous dispatch/control role in taxi call centre
Proficient in workings and control of taxi booking system
Management of workload and dispatching of jobs to drivers
Effective Communication with public/customers/account holders/staff and drivers
Dealing with any driver issues
Manage call centre room including staff/breaks
Effective feedback communication and management
Technical ability to ensure smooth running of call centre operation room
Oversee feedback management of agents
PC Administration work competence, ensuring key information is logged and completed for shift
Interest and ability to lead the shift with a positive attitude
Promote positive team working environment and calmness
Confident, polite, clear and empathetic communication
Highest level of Accuracy and Attention to detail
Knowledge and understanding of taxi industry
Demonstrate ability to manage all aspects of control room
Positive helpful and informative attitude to promote effective working practice
Experience and understanding of customer service expectations

Immediate starts available.

Shift allowance for weekend working.

Job Types:
Full-time, Permanent

Salary:
£12.32-£13.86 per hour

Benefits: