Service Support Manager - Ellesmere, United Kingdom - 360 Resourcing Solutions

360 Resourcing Solutions
360 Resourcing Solutions
Verified Company
Ellesmere, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Service Support Manager

Ellesmere based

Salary:
£40,000 with car allowance of £650 per month

37 hours Monday to Friday

25 days holiday plus bank holidays

Access to flexible benefits & discounts

Employee Assistance Programme

4 x life assurance

Salary sacrifice contribution pension scheme

Main Responsibilities

  • Support all Service Sales and P&L for the Customer Service functions together with other colleagues
  • Provide short and long term forecast for P&L's you are responsible for
  • Provide monthly reports for the Service function to the management team
  • Support sales development towards setting targets including parts, contracts and maintenance
  • Cooperate with central services where applicable
  • Assess and adjust profitability of maintenance contracts and continually improve
  • Develop a standard way of working for more efficiency
  • Drive abilities for innovative business solutions, targeting the life cycle of the customer
  • Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety trainings and programs together with key stakeholders
  • Provide support to Technical Support Manager and functions
  • Actively participate in the budget and strategic planning of the business unit
  • Actively participate in the transformation from product
- to service culture

  • Develop and optimise service operations on both field and workshop to ensure the lead time, local parts supply chain, quality and efficiency
  • Measure, communicate and improve key performance indicators, support continuous improvement and best practice, share activities at and across Market Areas
  • Ensure implementation and continuous improvement of Services Management System
  • Manage and motivate teams as driven by business needs
  • Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice
  • Support the company's efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as require.
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