- The post holder will be educated to a degree level or equivalent experience, preferably in a computer related discipline. They should have experience in a senior technical support management role in an information technology department
- The post holder will have experience and evidence (training courses etc) in an enterprise RDMS from vendors such as Microsoft or Oracle
- The post holder will be skilled up in up to date server operating software particularly from vendors such as Microsoft
- The post holder will be skilled in the use of standard desktop software i.e Microsoft Office suite
- The post holder will have knowledge of Clinical Diagnostic, Patient Management, Clinical Support & Business Services use within healthcare
- The post holder will have proven experience of supervising other staff
- The post holder must be able to drive and have a current driving licence
- The post holder will be familiar with principles and methods of project management
- Qualified in an IT related subject
- Proven track record in the support of TCP / IP networks and MS Windows server operating systems.
- Working knowledge of Microsoft Active Directory
- Detailed knowledge in the management and support techniques required to maintain Microsoft products that include operating systems and SQL Server as well as the MS Office suite of applications
- Knowledge of applications used within Healthcare
- Knowledge or project management methods and principles
- Ability to work as a team player as well as on own initiative to achieve targets set by IT Helpdesk or IT Management
- Ability to work under pressure and fixed time scales
- Excellent communication an inter-personal skills
- May be required to participate on department on-call rota
- Requirement to ensure IT Helpdesk calls are resolved within fixed service level agreements
- A minimum of 27 days annual leave increasing with length of service
- A minimum of 8 days of public holidays
- Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the )
- Paid sick leave increasing with length of service
- Occupational health services
- Employee Counselling services
- Work-life Balance policies and procedures
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Senior Application Support Analyst - Scotland, United Kingdom - NHS Lanarkshire
Description
The Role
To provide application support for key eHealth based systems within NHS Lanarkshire. Predominantly within the services, specified in the Systems section below.
The work of the post holder will be directed by the line manager of the team
The post holder will be responsible for day to day maintenance of eHealth systems, to trouble shoot technical problems and provide technical reports in the respect of system performance to the direct line manager of the team
The post holder will have supervisory responsibility for other staff involved in these activities
The post holder will provide advice and support to the users who use a service supported by eHealth
The post holder will provide a point of contact for eHealth for service related matters
The post holder may have to provision services for support
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
It would be great if you also have
Contract type
Permanent
Full time
37 hours
Location and Working Pattern
This role will be based in Information Management within Kirklands
The working pattern for this role is Monday - Friday 9am to 5pm
Looking to find out more?
If you're looking to find out a bit more, then we would love to hear from you
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire's benefits include:
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you're looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our .
