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    Assistant Resident Service Manager - reading, United Kingdom - Score Associates

    Score Associates
    Score Associates reading, United Kingdom

    1 week ago

    Default job background
    Real Estate
    Description

    Assistant Resident Services Manager

    Reading

    The role aims to deliver on-site lettings and property management services for vibrant build-to-rent residential developments in the Thames Valley. The Cavalry encompasses a total of 220 apartments spread across two schemes. Key responsibilities include being the primary contact from initial enquiry to resident move-in, maintaining high standards of customer service, and fostering a sense of community within the development.

    Key Responsibilities:

    • Ensure the continuous presentation and appeal of communal areas and available apartments for prospective tenants.
    • Coach, train, develop, and engage with site team members.
    • Report building issues to the relevant team member promptly.
    • Communicate important information clearly using appropriate channels.
    • Handle rental enquiries, conduct viewings, and negotiate offers.
    • Conduct applicant vetting in line with Savills procedures.
    • Process offers and complete all tenancy documentation accurately.
    • Deliver exceptional customer service to residents.
    • Organize and oversee tenant services both externally and internally.
    • Maintain up-to-date resident communication through various channels, including social media.
    • Foster a sense of community through effective communication, events, and innovative initiatives.
    • Act as the first point of contact alongside the RSM for residents reporting maintenance issues or other requests.
    • Coordinate all contractor appointments and defect warranty repairs, ensuring service levels are met.
    • Conduct regular inspections of communal areas and apartments.
    • Organize minor works between tenancies to uphold the apartments' presentation standards.
    • Complete check-in and check-out reports, including determining deposit returns.
    • Support the RSM in ensuring compliance with health and safety statutory requirements across the development.
    • Perform other duties as reasonably required from time to time.

    Skills, Knowledge, and Experience:

    • Strong background in customer service.
    • Positive and proactive attitude.
    • Common sense approach to problem-solving.
    • Ability to make informed decisions quickly.
    • Outgoing, warm, and approachable demeanor.
    • Organized, detail-oriented, and perseverant.
    • Excellent written and verbal communication skills.
    • Proficient in IT and social media.
    • Sound financial management abilities.
    • Working Hours: 40 hours per week, spread across 5 days over 7.
    • Salary: £32,000 with up to a 10% discretionary bonus.
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