Customer Experience Advisor - Syston, United Kingdom - ER Recruitment

ER Recruitment
ER Recruitment
Verified Company
Syston, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Experience Advisor

Syston, Hybrid (2 days office based)

£23,754

  • Do you have experience working in a busy call centre environment?
  • Are you passionate about resolving customer issues and complaints?
  • Do you want to work for a business who prioritise employee wellbeing and training?

The Company:


Role & Responsibilities of the Customer Service Advisor:

  • To work towards annual objectives, for KPI's to include talk time, wrap time, call answer rate and quality monitoring.
  • Own and resolve all queries and issues effectively and efficiently.
  • Investigating issues and working towards positive outcomes.
  • Working in a busy environment, prioritising tasks in order of importance.
  • Delivering great customer service at all times.
  • Inputting customer data into the business's internal CRM.
  • Working as a team player, supporting colleagues when required.

About You as the Customer Service Advisor:

  • Able to start March 12th.
  • Able to commute to Syston, Leicestershire (public transport links limited)
  • Experience working in a high volume/call centre environment.
  • Excellent communication skills to build relationships.
  • Able to deliver excellent customer service.
  • Someone who is focused and pays attention to detail.
  • A positive person who can handle difficult conversations.
  • Good time management.
  • IT proficient.

Additional Benefits:


  • Monday to Friday role + 1 in 4 Saturdays (paid in overtime)
  • Free onsite parking
  • 25 days plus bank holidays
  • Great onsite training
  • Hybrid working office based 2 days per week after 3 weeks training completed
We look forward to helping you in your career, so please send a copy of your CV to us.

If you know of other people who are currently looking for a new career, please feel free to refer them to us.

We look forward to hearing from you.


Job Types:
Full-time, Permanent


Salary:
£23,754.00 per year


Benefits:


  • Additional leave
  • Free parking
  • Onsite parking
  • Work from home

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Application question(s):

  • Can you start a role on March 12th?

Experience:

- customer service: 1 year (required)


Ability to Commute:

  • Syston, LE7 1PF (required)

Work Location:
Hybrid remote in Syston, LE7 1PF


Reference ID:
SC4

Expected start date: 12/03/2024
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