Billing Analyst - Birmingham, United Kingdom - Utility People

Utility People

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref:
AK-14127

Role:
Billing Analyst (energy / utilities)

Location:
Birmingham/Remote (1 day a week in the office)

Salary:
£27,000

Summary:

Key responsibilities:

Accurate production of B2B electricity billing statements for both HH and NHH billing.
Providing a firstclass level of customer service through all front and backoffice activities
Monthly billing performance to agreed billing yield and accuracy and efficiency targets.
Analysis of complex billing data sets
Billing assurance activities, including ongoing management of unbilled accounts
Monitoring and resolving customer/broker billing escalations and disputes to agreed SLAs.
Proactive monitoring and management of billing to settlement exceptions

Skills and experience required:

Highly numerate and analytical, ideally with a numerical based higher qualification.
Knowledge of HH and NHH B2B electricity billing processes and detailed calculations.
HH Pass Through & Flex billing reconciliations using industry gained knowledge
Desirable
Ability to analyse complex datasets and drive meaningful insight.
A knowledge of Smart metering would be an advantage but is not essential.
Confidence in problem solving and collaborating with different teams and organisations.
Demonstrate stakeholder management and influencing skills to assist with query resolutions.