Quality Assurance Team Leader - Andover, United Kingdom - Simplyhealth

Simplyhealth
Simplyhealth
Verified Company
Andover, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

About The Role:

***- We're looking for an experienced Team Leader to join and head up our
-
Quality Assurance Team for the next
-
12

months. This exciting opportunity will develop your leadership, change management and QA skills Customers are at heart of what we do and Simplyhealth is committed to always treating customers fairly and providing a great customer experience. Quality Assurance is an essential team in ensuring these high standards are consistently delivered.

You'll lead the team to deliver fair and timely quality assessments, providing insights and root causes to deliver quality, customer-centric outcomes.

In its transformation from a health plan provider to healthcare solutions provider, Simplyhealth is working through changes.

You'll represent QA as part of this transformation, contributing to these exciting change projects, working closely with leaders within Service and Compliance.


As an seasoned team leader, you'll support your team through change; and take responsibility for their ongoing development, coaching and achievement.


We're interested in what you do and how you do things, not when and where you do them. Our

'smart working' approach gives you the best of all worlds - working from home, in our modern offices in Hampshire or on the move. This means depending on your role, there will be opportunities to flex when and where you spend your time to perform at your very best.

For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. You might know it as flexible or hybrid working, for us it's just another day living our best lives

About You:

***- We'd love to hear from you if you're:
  • A team leader with experience of coaching, motivating and
    driving team performance:
  • Customer-driven and understand how Quality Assurance drives
    customer excellence:
  • Someone with experience
    managing change supporting with the project lifecycle and/or supporting people through changes
  • Someone who confidently
    builds relationships with many stakeholders including Senior Leadership

You hold your own:
you're
resilient, courageous, able to communicate effectively and present your findings even when challenging.

  • You're
    digitally competent, able to interpret data and create datasets. You'll have frontend experience using a CRM (Salesforce ideal)
  • Experience within Quality Assurance and/or in a highly regulated environment would be beneficial
  • In return you'll enjoy:
  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • Additional £600 a year to upgrading existing benefits, buy retail vouchers for shopping discounts, signing up to memberships and more
  • Simplyhealth Core product: your choice of free Health Cash Plan or our Dental Plan
  • A fantastic pension scheme Our standard is 6% from us, a minimum 3% from you. If you decide to contribute 4% or above, we will add a further 4% which can either be used against your pension, an extra student loan payment or a contribution to a Rental or First Home deposit
  • 4 x Life Assurance (with the option to increase)

Your Recruitment Journey:

***- QA Team Leader Recruitment Journey: - Application

  • Telephone interview with Talent Acquisition
  • Online verbal and numerical aptitude test
  • Interview with Head of Service Assurance and current QA Team Leader
  • Job offer**#LI-Remote
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