Customers and Engagement Officer - Welwyn Garden City, United Kingdom - Environment Agency

Environment Agency

Verified Company

Welwyn Garden City, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Customers and Engagement Officers play a vital role in protecting our reputation and helping teams work with and influence customers.

You'll support the Area Director with MP engagement and executive correspondence to key customers.

In addition to that, you'll work with our Engagement Specialists to support technical teams with their engagement - from helping to create high impact briefings to consulting local communities on our plans.

Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents, or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.

The team

The Customers and Engagement team is a busy team that works with others to deliver excellent customer service to the Hertfordshire and North London area. The team plays an important role in managing relationships that are essential to our reputation and business delivery. Our officers help teams to engage with customers, communities and partners. They protect our reputation and ensure we give clear, consistent messages around sensitive and emotive issues.

Experience/skills required

You are an excellent communicator, able to produce high quality, plain English letters, briefings and engagement material.
You are comfortable and confident talking to customers and colleagues, on the phone and face to face, and willing to facilitate meetings and activities.
You have experience in working with and influencing colleagues.
You enjoy the challenge of working in a busy team and with tight deadlines and changing priorities.
You have excellent attention to detail, ensuring our work is delivered to a high standard.
You are able to prioritise an interesting and varied workload.
You are good at working under pressure, working flexibly and at pace, and delivering outcomes.

Contact and additional information