Data Quality - Manchester, United Kingdom - Symatrix

Symatrix Manchester, United Kingdom

2 weeks ago

Description

Job Description PAYROLL TEAM LEAD (BPO Payroll Processing environment).
Large-scale Payroll environment.

As this is a Financial position, background checks will need to be carried-out and you should confirm in-writing (email) that you would expect clear background checks.

Eligibility for UK Government Security Clearance is also required (so you should confirm in-writing (email) that / how you meet the eligibility criteria for this, when submitting your CV / application).

Considered to be among the leading players in Oracle Payroll Outsourcing in the UK, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding heavily, making a panoply of new opportunities.

Application support, covering the entire suite of Oracle HRMS products, including HR, Self Service, Learning Management, Recruitment and Payroll on both E-Business Suite and HCM Cloud
Business Process Outsourcing for HR Administration and Payroll Solutions
Testing as a Service (TaaS).

The Payroll Team Lead will provide a first point of contact for specified BPO

Team Customers:
To maintain Customer satisfaction (which will be monitored through Customer satisfaction surveys).

Resolve & provide advice and guidance on Payroll queries from employees, HMRC and other 3'rd-parties
Ensure that confidentiality of Customer data is maintained at all times
Provide scheduled Payroll Reports
Customer advisor on Payroll legislation
To work in-line with all Payroll processes as per documented manuals
To plan the workload and checklist of the Customer for each Months' Payroll and ad-hoc cycles
To supervise and plan the workload of Team members to ensure HR and Payroll data is input and processed in a timely and accurate manner to ensure continual SLA adherence
Support the Team to ensure that they deal with all Customer telephone enquiries in-line with the applicable SLA
Perform regular catch-ups and annual PDRs, including setting-up and monitoring the Team's objectives
Supporting the BPO Manager with Team planning and monitoring annual leave.
UAT (User Acceptance Testing) of any System changes
To support new Customers when required, the on-boarding of new Customers and UAT of new Customer solutions
To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement

Person specification – Knowledge / Experience / Skills / Qualities:

DETAILED knowledge of UK Payroll legislation
UK BASED (& you must be able to commute to our Manchester (City Centre) Office)
PROVEN and EXTENSIVE experience of UK Payroll Administration
SOLID knowledge of Data Protection and Information Security regulations
SOLID / FULL EXPERIENCE of large UK Payrolls
SOLID EXPERIENCE of working in a fully managed Payroll environment
Including a VERY GOOD Telephone manner
CURRENT / Up-to-Date or PRIOR experience of Oracle HR and Payroll (E-Business or HCM Cloud)
FULL EXPERIENCE of Oracle HRMS Implementation / Projects

Experience of Systems Support (Payroll Systems)
Experience of a Help Desk or Service Desk
Experience of working in a Team when a new HR & Payroll solution has been implemented

Benefits Package:

Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as an additional holiday after two years' service, flexible working, eye tests, private health care (with the leading health care provider), DIS benefit, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities.

If you are an experienced Oracle PAYROLL PROCESING TEAM LEADER NOW...

please send your application to our Talent Acquisition Specialist VIA LINKED-IN quoting REFERENCE:
"PAYROLL TEAM LEAD 2024".

At Symatrix our vision is to unlock the endless possibilities of Oracle Cloud HCM and ERP.

We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM.

We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice After the introduction of Oracle Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services.

We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from "adopting Cloud" to "embracing Cloud".

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