Arrears and Collections Specialist - London, United Kingdom - CCR Recruitment Group 0208 301 3555

CCR Recruitment Group 0208 301 3555

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Arearrs and Collections Specialist

Location:
Croydon after probation period you are offered remote / hybrid working**
Must be able to start March 6th 2023

Salary:
Up to £24,000 DOE plus monthly bonuses and benefits package

Your role as an Arrears and Collections Specialist will be to speak to our clients' customers and deal with any queries regarding their outstanding account.

To understand their circumstances and agree repayment plans that they can afford and maintain. Throughskilled and professional negotiation whilst operating within company, industry, and legislative standards and in doing so maximise cash recovery.

This role also involves collections - if you have experience within collections this could be a good fit for you

Respond to high volume of calls
Negotiate repayments of accounts owed to our clients ensuring you adhere to company policy, and treating customers fairly
Update Accounts
Working with customers to understand their income & expenditure, to gain a good understanding of their financial position and ability to repay
Resolve/ log all disputes ensuring accounts are actioned, followed up appropriately and that all relevant parties are notified of results accordingly
Ensure all Call Centre staff are adhering to all the ISMS requirements and controls set