Service Support Worker - High Wycombe, United Kingdom - Build on Belief

Build on Belief
Build on Belief
Verified Company
High Wycombe, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Service Support Worker (Buckinghamshire)
Hours: 18.5 hours per week (Saturday and Sunday mandatory)


Salary:
£28, £14,204.11 pro-rata)


A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Service Support Worker to work with our team in Buckinghamshire.

We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems.


Closing date:
Friday, May 24th 2024

JOB DESCRIPTION:
Service Support Worker


TITLE:
Service Support Worker


SALARY:
£28, £14,204.11 pro-rata)


HOURS: 18.5 hours per week (Saturday and Sunday mandatory)


BASED AT:
High Wycombe & Aylesbury


REPORTS TO:
Service Manager for the Weekend Service and Operations Manager.


JOB PURPOSE:
To support the effective running of Build on Belief socially based support and befriending service(s) in Buckinghamshire.


KEY RESPONSIBILITIES AND ACCOUNTABILITIES:


1. Supporting a Service


The Service Support Worker is expected to work with the Service Manager to ensure that the running of a socially based support and befriending service is done in line with Build on Belief mission to offer a place where service users and volunteers can get on-going peer support from others with similar experiences through a range of activities, in line with Build on Belief Core Values and abiding by the Polices and Procedure of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines (hereafter referred to as SOPOG).


The Service Support Worker will work with the Service Manager, Staff Team, Team Leaders, Facilitators and Volunteers to ensure all work within the Policies and Procedures applicable to their role and the SOPOG.


They will be responsible for the supervision of members of the volunteer team under the direction of the Service Manager.


They will be responsible for accurate petty cash expenditure reporting, the submission of time sheets and the submission of volunteer supervision notes under the direction of the Service Manager.


2. Training


The Service Support Worker will attend all relevant training provided by Build on Belief, as directed by the Service Manager for Buckinghamshire.


3. BoB Policies and Procedures


As per their contract of employment, Service Support Workers are responsible for abiding by all Build on Belief Policies and Procedures and to make sure colleagues and volunteers also comply with the policies that are applicable to them.

This includes the Standards of Practice and Operating Guidelines.


In addition to compliance with the Serious Incident Policy, all Team Leaders and Service Support Workers are responsible for reporting all incidents occurring in their service as detailed below.

The Service Manager is accountable for ensuring the guidelines below are adhered to without exception.


4. Incident Reporting


The Service Support Worker under the direction of the Service Manager will be responsible for ensuring incident reporting is done within both the guidelines and timelines set out in the SOPOG, when applicable.


  • All incidents, including those that may be considered minor, persistent, and abusive language being an example, will be reported in
    writing within 24 hours of their occurrence.
  • Incidents that take place online or through other digital activity will also be reported in
    writing within 24 hours.
  • Incidents will be recorded on the Build on Belief incident report form and sent to the Operations Manager and Chief Executive. They will be password protected.
  • It is expected that the Chief Executive will be notified by telephone of serious incidents on the day of their occurrence. When the Chief Executive is unavailable, through sickness or annual leave, it is expected that the incident will be reported by telephone to the Operations Manager.
  • Where applicable, incidents will be uploaded onto Datix (or other relevant systems used by the main service providers)
    within 24 hours of their occurrence.
  • Any incident that results in an individual being excluded from a service, for however short a period, will be considered an incident and must be reported in
    writing within 24 hours of its occurrence. It should be noted, there are
    no exceptions to the above.

5. Relationship Management


The Service Support S Worker will be accountable to work in partnership with the service providers ensuring an effective and constructive relationship with them as well as engagement with the local community, in compliance with the SOPOG rules and the Code of Conduct making sure all issues and incidents are reported to the Chief Executive.


6. General

  • To promote and represent the BoB Social Club to service users and service professionals in the Borough, ensuring access to any service user who might benefit from the project.
  • To ensure the services provided by the S
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