Sales Administrator - Weston-super-Mare, United Kingdom - Dewey Waters Ltd

Dewey Waters Ltd
Dewey Waters Ltd
Verified Company
Weston-super-Mare, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Dewey Waters is a global market leader in the manufacture and installation of large
- and small-scale water storage tanks, fire sprinkler tanks and biofilters. With over 60 years' experience, our manufacturing and distribution abilities allow us to provide our product solutions throughout the United Kingdom and worldwide. Part of the Tricel group who are a global provider of high-performance solutions for the Water, Environmental, Construction and Materials industries. Our company ethos "Generations of Innovation" is built around three interlinking themes; Innovation, Quality and Heritage, which have been developed over the last 40 years.

Dewey Waters are looking for a customer centric sales administrator to provide exceptional administrative support to the sales team.

The key areas of responsibility are reviewing technical tender documentation to extract information and following up on customer quotes with the overall aim of driving sales.

The role will be based at our offices in Weston-super-Mare within our dynamic sales office environment.


Role and Responsibilities:


  • Ensure all enquiries are dealt with, in line with the departments service level agreements.
  • Reviewing tender documentations, including technical drawings to extract information required to enable the sales team to provide accurate quotations for projects.
  • Logging customer and projects details onto our bespoke CRM system.
  • Prioritise and distribute enquiries to the sales team.
  • Quickly gaining a detailed understanding of the Company services and product offerings will be essential.
  • Following up with customers on quotations we have provided to establish the status of the project and updating CRM system.


  • Pre-Qualification Questionnaires

  • Completing inline with the departments service level agreements.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; working with Quality to select the best solution to solve the problem; expediting correction; following up to ensure resolution.
  • Contribute to individual, team, and department sales objectives.
  • Proactively engaging with customers to identify areas of growth for the business, as well as engaging customers on CSAT.
  • Running sales reports to provide information to the sales manager on a weekly and monthly basis.
  • Accurately maintain and update CRM system as required.
  • Ad hoc Office Administration as required by the business.
  • Support other members of the Sales & Administration Team.

Key Skills Required:


  • 12 years' experience in a customer service/ Support or Administration role advantageous.
  • Excellent interpersonal/Communication Skills with friendly but professional manner.
  • Excellent multitasking, organisational, written, and verbal communication are essential.
  • Firsthand experience with MS Office (MS Excel in particular).
  • Ability to work under strict deadlines and prioritise workload.
  • Capability to work on your own initiative.
  • Resilience ability to work under pressure while maintaining quality and standard of work.
  • Experience in a Manufacturing background would be beneficial.
  • Experience in ERP systems would be beneficial
  • Ability to priorities workload.

Working Hours

  • Monday
  • Thursday 08:30 5:00pm, Friday 08:30 4:00pm
  • Flexible working available 08:30 am 3:00pm

Benefits

  • 32 days per annum including bank holidays
  • KPI related annual bonus
  • Free onsite parking
  • Employee Assistance Programme, providing wellbeing support to all employees.
  • Cycle to Work Scheme
  • 5% Employer Pension Contribution
  • Employee Recognition Scheme
  • Employee Recruitment Referral Scheme
  • Company Events

The Tricel Group and Dewey Waters are an equal opportunities employer.

Job Types:
Full-time, Permanent


Schedule:

  • Monday
to Friday


Work Location:
In person
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