Guest Experience Team Member - Guildford, United Kingdom - Trafalgar Entertainment

Trafalgar Entertainment

Verified Company

Guildford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB DETAILS:
***
Job reference
REQ00832

Date posted
12/02/2024

Application closing date
19/02/2024

Location
Guildford

Salary
£10.42 per hour

Package

Contractual hours
0

Basis
Casual

Job category/type
Front of House

Job description

ABOUT TRAFALGAR ENTERTAINMENT (TE)

We're a leading theatre and liveentertainment group with a national and international footprint.
Cofounded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focussed on bringing people together to share in the live experience; through n Theatre Direct, Stagedoor App, Jonathan Church Theatre Productions and Chiswick Cinema.

ABOUT TRAFALGAR THEATRES

Trafalgar Theatres is the venue-operating division of TE. We currently operate 15 venues; including 12 in the UK regions; the Trafalgar Theatre in London's West End and the Theatre Royal in Sydney. We're growing fast, we're confident in what we do, and we're ambitious about the future. There's never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value
Creativity, Collaboration, Excellence and
Respect.

ABOUT THIS ROLE

The Guest Experience Team Member is vital to the success of our business. Here at _G Live, it _is an exciting, fastpaced environment with a variety of
_shows, plays, music and comedy, as well as some community productions. We also host events including conferences, party nights, ticket dining events, and corporate functions._
As the postholder is responsible for:
Trafalgar Entertainment connects people through creative, innovative experiences by providing inspiring entertainment for everyone for life. At G Live, we are now recruiting for
Guest Experience Team Member. Shifts are flexible/variable and include evenings, weekends, and holidays.
Here at _G Live, it _is an exciting, fastpaced environment with a variety of
_shows, plays, music and comedy, as well as some community productions. We also host events including conferences, party nights, ticket dining events, and corporate functions._

About the Role

The main responsibilities of the
Guest Experience Team Member will be
Welcome our guests to the venue with a personable, genuine touch, ensuring no individual leaves without feeling like a valued and appreciated customer.
To sell and promote our products/merchandise as required and reconcile sales.
Collaborate with the venue team to ensure the delivery of all events, implement service standards, standard operating procedures and all housekeeping and setup of our event spaces.
Have an outstanding knowledge of the venue, ready to answer any queries guests may have.
Welcoming customers and scanning of tickets and upholding the house rules within the auditorium.

This is not an exhaustive list of duties. from time to time you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities

PERFORMANCE MEASURES

Provide excellent customer service
Flexible to adapt to the business needs and work calmly under pressure
Previous experience working in theatre or an entertainment venue
To understand and have a working knowledge of all current Health and Safety legislation, Licensing regulations and Food Hygiene legislation.
Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.