- Ensure provision of high-quality pension administration and consultancy services
- Participate in strategic business changes
- Oversee day-to-day management of client relationships with trustees and corporate clients
- Provide expert advice solutions to pensions queries
- Train and support other and less experienced team members
- Take responsibility for all aspects of admin billing
- Significant experience dealing with DB schemes within the pensions industry
- Expert knowledge on pension administration activities and legislation
- Previous supervisory, leadership and management experience
- Project management experience
- Knowledge and experience of MS Office Products such as Excel and Word (or similar)
- Strong organisation skills
- Excellent interpersonal skills
- A completed or progression within a relevant pension's qualification (applicant's deemed qualified by experience will also be considered)
- Competitive salary
- Participation in annual discretionary Bonus Scheme
- 25 days holiday plus flexibility to buy or sell holiday
- Flexible Bank holidays
- Pension scheme, matching contribution structure
- Healthcare cash plan
- Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
- Life Assurance cover, four times basic salary
- XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
- Employee Assistance Programme for you and your household
- Access to a digital GP service
- Paid volunteering day when participating in Company organised events
- Staff referral scheme when you introduce a friend to XPS
- Right to Work confirmation
- DBS Disclosure check
- Employment or educational references covering five years
- Satisfactory credit check
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Member Experience Manager - Portsmouth, Hampshire, United Kingdom - XPS Pensions
Description
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Member Experience Manager
Senior Consultant
Portsmouth
Hybrid
Full Time
Permanent
XPS Pensions Group is a multi-award winning and leading independent pensions consulting and administration business. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
Our Pensions Administration business continues to grow and we are now looking for a Member Experience Manager to join our vibrant office with hybrid/ working. This is an exciting role and would most likely suit someone with previous experience in a This is an exciting role and would most likely suit someone with previous experience in a senior Pension Administration role where they have gained extensive knowledge and experienc e of defined benefit pension schemes.
XPS is the only UK pensions specialist listed on the London Stock Exchange Main Market and we have the scale and flexibility to think and act differently. We are a multi-award-winning Pensions Consultancy with over 1 million member pension schemes administered and 1800 staff in locations across the UK. We advise on all things workplace pensions related. We help trustees and employers run pension schemes for the benefit of both current and former employees and we support scheme members in a way that is relevant, innovative and easily digestible.
Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It's about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they're happy. Above all, it's about ensuring everyone has a voice and feels valued. Because they are.
The Team
Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection.
Learn more here:
The Role
As a Member Experience Manager with XPS you will:
Your profile
Essential Criteria
What we offer:
Find out more about Life at XPS
Find out more about Our People Approach
We offer an attractive reward package, typical benefits can include::
What next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.
Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests.
If you do not feel ready to apply or still have questions, please email us by clicking here
The successful candidate will need to demonstrate the following requirements:
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.
XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.
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