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    Hybrid Business Travel Consultant - London, United Kingdom - Traveltechessentialist

    Traveltechessentialist
    Traveltechessentialist London, United Kingdom

    1 week ago

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    Description

    Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries.

    We've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired.

    We're revolutionizing the B2B corporate travel market—worth over $1.We have welcomed and acquired the likes of Click Travel , NexTravel and Albatross to the team.

    Senior Business Travel Consultant - With Galileo

    Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

    Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired, and Selected among the Top 100 Most Loved Workplaces in the UK We're revolutionizing the B2B corporate travel market—worth over $1.During the last year we have welcomed and acquired the likes of Click Travel , NexTravel and Albatross to the team.

    The candidate will join the Customer Care team and report to a Customer Care Team Leader.

    You will be required to provide a 7 star service to our business travellers by assisting them with all their travel inquiries with the use of the Galileo GDS platform.

    To provide 7-star service to our customers

    To assist all clients with travel bookings, amendments and cancellations and to process this in an efficient and competent manner.

    Provide an excellent service via communications with customers and accuracy of bookings
    Communicate with customers, whether this is by telephone, email or in person, in a professional and friendly manner.

    Emails must be of a high grammatical standard, telephone calls must be polite, all information and confirmation notes given to customers must be accurate and most importantly, all communications must give the customer the confidence that their enquiry will be handled to their satisfaction.

    To be aware of and act in accordance with all Company Quality Standard and Procedures.
    Dealing with phone calls and email requests/queries from existing and potential clients.
    Providing clients with suitable travel options and suggestions of the best way to meet their requirements.
    Arranging all travel from flights, to car hire to hotels etc
    Be involved in the ticketing processes for all travel; checking interline/ticketing agreements and the BSP website.
    Helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised.
    Processing responses to clients within the companies agreed service level agreements.
    To be part of the team and actively help and assist colleagues as needed.
    Provide assistance to other team members and quality check their work if required
    To assist and help colleagues with their queries & questions unsupervised and offer solutions.
    To support the Team Leader at all times.
    To ensure all service level agreements are met before completion of shift.
    To mentor and actively support more junior members of the team
    Expert knowledge of the Galileo Travel Booking systems (Flights, hotels, Trains, Car rental)
    Previous experience as a Business Travel Consultant
    A positive and professional telephone manner.
    Confident in interacting with clients and suppliers on the telephone.
    Be proactive and take ownership of customer queries/complaints
    Be flexible towards work requests and completing other tasks.
    The working schedules can fall anywhere between the working hours from 7am - 7pm -Monday to Friday
    ~1 weekend every 5 weeks

    A competitive compensation package, including equity in TravelPerk
    Generous vacation days so you can rest and recharge
    Health perks such as private healthcare or gym allowance, depending on your location
    Family services that include adoption benefits and equal paid parental leave
    Mental health support tool for your wellbeing
    Exponential growth & personal development opportunities
    We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our London hub .

    For certain positions we can help with relocation from anywhere in the world, please let us know in your applications and we will assess whether this is possible.

    English is the official language at the office. Please submit your resume in English if you choose to apply.
    At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture.

    We don't just accept differences—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community.

    As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place regardless of race, religion, gender, sexual orientation, national origin, disability or age.

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