- Investigativemindset: Our clientspersonal injury cases willinvolve gathering facts studying legal documents and conductingdetailed investigations. Being adept at research helps build asolid claims case.
- ExcellentCommunication: As a personal injury specialist youllinteract with clients insurance companies and Claimant solicitors.Effective communication is essential for conveying informationclearly.
- Analytical:Youll need to analyse complex situations assess evidence and makeinformed decisions. An analytical approach helps in evaluatingcomplex PIclaims.
- Negotiation:Negotiating settlements with insurance companies or other partiesis a common aspect of personal injury work. Being a skillednegotiator iskey.
- Deadlinedriven: Timeliness is essential in legal matters.Personal injury specialists must manage deadlines for filingdocuments responding to inquiries and meeting requirements of aclaim.
- Ownand manage a portfolio of moderately complex Personal Injury thirdparty motor claims and associated damage claims as defined below;within own agreed authority levels of up to55000:
- Vulnerable Road User Claims; Pedestriansmotor cyclists bicycles
- Specific KYO Claimantsolicitors
- Initial fraud concern cases if notretained by Fraud e.g. LVI
- Moderate bodilyinjury claims and psychological trauma
- Claimsmanaged within the Personal Injury ClaimsPortals
- Scottish & Northern IrelandJurisdictionClaims
- Manageand negotiate (a small caseload) of development files outside ownauthority limit on strict referral to Senior Personal injurySpecialists
- Ensure all files are reservedaccurately and liability is agreed within existing case law andaccident circumstances
- Responsible for ensuringthe reserves fully reflect the level of damages on eachfile
- Process and authorise claim payments asrequired within personalauthorities
- Effectively negotiate withcustomers suppliers and all relevant ThirdPartyrepresentatives
- Proactive management assessmentand sign off all litigation including tracking trends andidentifying process improvements
- Ensure anybodily injury claims which exceed the large loss criteria arereviewed and promptly reported to our Large Lossteam
- Ensure all continuous improvement ideasare raised via the Team leader or TechnicalLead
- Identify and champion potential fraudulentclaims and participates in internal auditactivity
- Act as a mentor buddy and referralpoint to our Personal Injury Handlers
- Assistcolleagues with new starter training
- Developand maintain effective relationships with colleagues and businesspartners
- Carry out duties activities and tasksas directed within the Customer and Operationspillar
- Ensure compliance with Company PoliciesValues and guidelines at alltimes
- ProficientExperience of handling personal injury claims including indemnityvalidation accurate reserve setting liability resolution quantumassessment and settlement techniques
- ProficientExperience of handling third party Injury claims liaisingeffectively with different claimant representatives (KYO/ NonKYO)
- Proficient knowledge of liabilityassessment
- Proficient knowledge of RTAliability and litigation processes and ability to risk assesscases. Good knowledge of RTA/Article 75 and how or when toapply
- Detailed knowledge of all appropriate andrelevant personal injury case law and the current legallandscape
- Proficient knowledge of motor claimsincluding all areas of moderately complex Personal injury (aslisted in Job Responsibilities)
- A goodknowledge of working with the MOJ and OICportals
- Full understanding of the mainprinciples of English Scottish Irish and Foreign Law as it appliesin the technical motor claims and legalfield
- Solid understanding of all aspects ofmotor claims to include credit hire litigation and potentialfraud
- Experience of working and assistingcolleagues in a team environment
- Commercialawareness and ability to shape counterstrategies
- Thoroughand effective communication skills both verbal andwritten
- Strong Negotiation and influencingskills
- Excellent time management andorganisation skills
- Good assertiveskills
- Auditing and coachingskills
- Ability to act as a mentor/develop otherand detect training needs.
- Ability to identifyareas of businessimprovement.
- Tenaciousand strong negotiator.
- Selfmotivated andenthusiastic
- Able to evidence a thoroughapproach to claims handling
- Emphasis onattention to detail and accuracy
- Ability towork on own initiative and equally collaborate withothers
- Flexible approach and positiveattitude
- An organised and proactiveapproach
- Confident in presenting complexinformation
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Description
Job Title:Personal InjurySpecialist
Location:Salford Quays Manchester or Haywards Heath WestSussex
Salary: 3235kDOE Benefits
About theJob
Our client arean awardwinning innovative insurance and technology organisationdelivering marketleading motor insurance underwriting distributionfinance technology and legalservices.
Are you a specialist in the field of handlingcomplex personal injury claims Perhaps you have also settledScottish and Irish claims to enhance your expertise and knowledgeLooking for the next step up
Well look nofurther Were on the lookout for a skilled andexperienced Personal InjurySpecialist to join our clients growingorganisation in either Salford QuaysManchester or Haywards Heath WestSussex.
Its all about beingassertive playing a key role in supporting the customer throughtheir PI claims journey from initial contact to case resolutionyoull be an expert in your field showing empathy and buildingstrong working relationships.
Youllbe a great fit for the role if you have theseskills:
Ourclientslove flexibility and hybrid working they offer4 days work from home and just 1 day in the office(after 3 months probation period subject to yourperformance) but if you prefer to be in the office more thats goodwith them
Jobresponsibilities:
Experience&knowledge:
Skills:
Behaviours:
