- London Stansted Airport
- Fixed term contract to May 2025, with the possibility of extension
- 40 Hours per week (days - 07:00-19:00, nights - 19:00-07:00)
- 4 on 4 off, 2 days followed by 2 nights
- Salary - £25,253.30 rising to £27,962.61 after a successful minimum 3 month qualifying period
- Additional 17.5% shift pay allowance
- Please Note: Secondments are open to colleagues who are band 9 & 10
- Provision of customer service to all our passengers, including wayfinding assistance, advice on airport and airline procedures, resolution of customer queries and issues.
- Responding to disruption across the airport, providing the customer facing contingency response to incidents such as evacuations, asset breakdowns, airline disruption, changes to the passenger journey due to construction or maintenance during the Stansted transformation project.
- Proactive management of queues, waiting areas and large passenger volumes/overcrowding risks.
- Proactive escalation and reporting of any safety or security risks, asset breakdowns or defects, cleaning or appearance issues, across the passenger journey.
- Queue management and crowd control – proactive decision making on best use of space and assets to ensure the best possible outcome for our customers and airport partner businesses.
- Providing advice and guidance to our customers throughout their journey in the airport.
- Prioritisation of disruption/contingency response.
- Reporting of risks, asset issues and breakdowns etc; an understanding of the escalation process.
- Check-in - providing customer support, passenger flow and queue management, and supporting our airline and ground-handling partners in managing the check-in area and assisting the project teams in ensuring a safe and efficient operation during construction and transformation works.
- Pre-Security – providing guidance and advice to customers as they head towards security, and proactive management of passenger flow and queues, and assisting the project teams in ensuring a safe and efficient operation during construction and transformation works.
- International Departure Lounge – providing customer information, guidance and wayfinding, proactive management of occupancy and working with our retail teams in the area.
- Immigration – hosting the immigration area, ensuring customers use the correct pathway to the border, providing guidance and support in using the electronic-gates, proactive management of passenger flow and queues.
- Security - supporting our passengers through our security lanes
- Proven customer service experience
- Passion for working in a customer facing environment
- Clear communicator
- Can-do and proactive mindset
- Ability to assess situations and deal appropriately to improve or diffuse accordingly
- Conflict management skills and confidence to challenge
- A high level of personal resilience
- Excellent time keeping
- Multi-lingual or second language (desirable)
- Experience in implementing operational contingencies (desirable)
- 6% company contribution pension
- 24 days holiday plus bank holidays (pro rated)
- Free parking
- Subsidised public transport
- Huge range of company discounts
- London Stansted Airport
- Fixed term contract to May 2025, with the possibility of extension
- 40 Hours per week (days - 07:00-19:00, nights - 19:00-07:00)
- 4 on 4 off, 2 days followed by 2 nights
- Salary - £25,253.30 rising to £27,962.61 after a successful minimum 3 month qualifying period
- Additional 17.5% shift pay allowance
- Please Note: Secondments are open to colleagues who are band 9 & 10
- Provision of customer service to all our passengers, including wayfinding assistance, advice on airport and airline procedures, resolution of customer queries and issues.
- Responding to disruption across the airport, providing the customer facing contingency response to incidents such as evacuations, asset breakdowns, airline disruption, changes to the passenger journey due to construction or maintenance during the Stansted transformation project.
- Proactive management of queues, waiting areas and large passenger volumes/overcrowding risks.
- Proactive escalation and reporting of any safety or security risks, asset breakdowns or defects, cleaning or appearance issues, across the passenger journey.
- Queue management and crowd control – proactive decision making on best use of space and assets to ensure the best possible outcome for our customers and airport partner businesses.
- Providing advice and guidance to our customers throughout their journey in the airport.
- Prioritisation of disruption/contingency response.
- Reporting of risks, asset issues and breakdowns etc; an understanding of the escalation process.
- Check-in - providing customer support, passenger flow and queue management, and supporting our airline and ground-handling partners in managing the check-in area and assisting the project teams in ensuring a safe and efficient operation during construction and transformation works.
- Pre-Security – providing guidance and advice to customers as they head towards security, and proactive management of passenger flow and queues, and assisting the project teams in ensuring a safe and efficient operation during construction and transformation works.
- International Departure Lounge – providing customer information, guidance and wayfinding, proactive management of occupancy and working with our retail teams in the area.
- Immigration – hosting the immigration area, ensuring customers use the correct pathway to the border, providing guidance and support in using the electronic-gates, proactive management of passenger flow and queues.
- Security - supporting our passengers through our security lanes
- Proven customer service experience
- Passion for working in a customer facing environment
- Clear communicator
- Can-do and proactive mindset
- Ability to assess situations and deal appropriately to improve or diffuse accordingly
- Conflict management skills and confidence to challenge
- A high level of personal resilience
- Excellent time keeping
- Multi-lingual or second language (desirable)
- Experience in implementing operational contingencies (desirable)
-
Operations Support Agent
3 weeks ago
FedEx Stansted, United Kingdom Full time- · We have an exciting opportunity for you to join our team of Operation Support Agents. · Working hours: · 37.5 per week · Shift Pattern: · Shifts are on rotations over 9 weeks covering every other Saturday and a mix of earlies and lates · Enhanced shift allowance 22:00-06:0 ...
-
Maintenance
4 weeks ago
Care UK Residential Care Services Stansted, United Kingdom**You**: · You're a caring, can-do person with experience working in building maintenance. Ideally, some of that has been gained in a care home setting. You've got a good basic education with GCSEs (or the equivalent) including English and Maths. As well as being very practical, ...
-
Materials - Operations Administrator
2 weeks ago
Gamit Ltd Stansted, United Kingdom**Reports To**: Materials Manager · **Responsibilities and Duties**: · - You are one of the team responsible for the delivery of parts and services to our customers. · - You will liaise with suppliers, partners and customers to ensure on time delivery for all parts and services. ...
-
Guest Service Assistant- Reception
2 weeks ago
Aimbridge Hospitality Stansted Mountfitchet, United KingdomWho are we? · Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in betw ...
-
Materials - Operations Administrator
2 weeks ago
Gamit Ltd Stansted, United Kingdom Full timeReports To: Materials Manager · Responsibilities and Duties:You are one of the team responsible for the delivery of parts and services to our customers. · You will liaise with suppliers, partners and customers to ensure on time delivery for all parts and services. · You will expe ...
-
Rental Sales Executive
2 weeks ago
Europcar Stansted Mountfitchet, United Kingdom Full timeJob Description · Europcar is looking for Rental Sales Excutives · The first three monthly commission payments are guaranteed at £400 plus OTE earnings opportunity of £50,000 per year · We are Europcar, one of the top car rental companies across the globe. We operate in over 1 ...
-
Aviation Security Manager
1 week ago
SES Aviation Stansted Mountfitchet, United Kingdom Full timeSES Aviation support UK aviation with a fast-expanding range of services to meet ever-changing security needs, this includes Airports (and their suppliers), Fixed Base Operators, (FBOs), Airlines, Regulated Suppliers (RS), and Regulated Agents (RA). · We are excited to invite app ...
-
Materials - Operations Administrator
2 weeks ago
Gamit Ltd Stansted Mountfitchet, United Kingdom Full timeReports To: Materials Manager · Responsibilities and Duties:You are one of the team responsible for the delivery of parts and services to our customers. · You will liaise with suppliers, partners, and customers to ensure on-time delivery for all parts and services. · You will exp ...
-
Performance Manager
2 weeks ago
Europcar Group Stansted Mountfitchet, United Kingdom Full timeEuropcar is looking for Performance Managers · You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more · Would you like to be part of the Europcar team? We are looking for Performance Managers to be based at our Stansted Airport ...
-
Rental Sales Executive
23 hours ago
Europcar Group Stansted Mountfitchet, United Kingdom Full timeEuropcar is looking for Rental Sales Excutives · The first three monthly commission payments are guaranteed at £400 plus OTE earnings opportunity of £50,000 per year · We are Europcar, one of the top car rental companies across the globe. We operate in over 140 countries currentl ...
-
Weekend Sales Manager
1 week ago
Europcar Stansted, Essex, United Kingdom £50,000Europcar is looking for Rental Sales Excutives The first three monthly commission payments are guaranteed at £400 plus OTE earnings opportunity of £50,000 per year · We are Europcar, one of the top car rental companies across the globe. We operate in over 140 countries currently ...
-
Airside Driver
1 day ago
ABM UK Stansted, United Kingdom Full timeJOB TITLE: Minibus Driver · REPORTING TO: Operation manager · LOCATION: Stansted Airport CM24 1QW · CONTRACT: Full- Time Permanent · HOURS: 40 hours per week 4 on 4 off (nights shifts available only) · PAY RATE: £12.50 per hour · ROLE OVERVIEW AND PURPOSE · Working as a member of ...
-
Performance Manager
1 week ago
Europcar Group Stansted, United KingdomEuropcar is looking for Performance Managers · Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. · You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more · Wou ...
-
Rental Sales Executive
1 week ago
Europcar Group Stansted, United KingdomEuropcar is looking for Rental Sales Excutives · For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. · The first three monthly commission payments are guaranteed at £400 plus OTE earnings opportunity of £50,000 per ye ...
-
Customer Service Advisor
3 weeks ago
The Best Connection Employment Group Stansted, United Kingdom Full timeTitle: Customer Service Advisor / Customer Care Agent · FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT · **CUSTOMER SERVICE ADVISOR REQUIRED** · We are currently recruiting for Customer Service Advisor to assist passengers with assistance requirements located in Stansted Airport. ...
-
Customer Care Agent
5 days ago
The Best Connection Employment Group Stansted, United Kingdom**Title: Customer Care Agent / Passenger Service Agent** · **FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT** · **CUSTOMER CARE AGENT REQUIRED** · We are currently recruiting for Customer Care Agent to assist passengers with assistance requirements located in Stansted Airport. Thi ...
-
Cargo Operations Receptionist
1 week ago
Premier Work Support London Stansted Airport, United KingdomPremier Work Support have an opportunity for an **Cargo Operations Receptionist** to join a busy office at Stansted Airport. This is an exciting time at Stansted, which is experiencing exponential growth. The office is situated in a Cargo buildingnext to the Terminal and provides ...
-
Baggage Handler
2 weeks ago
Irlam Associates Stansted, United Kingdom**Job Title: Ramp Agent** · **Location: Stansted Airport** · **Company: Sky Tanking** · **Salary: £12.36** · **Shift: 4on 4off (between ** · Job Description: We are currently seeking a reliable and hardworking Ramp Agent to join our team. As a Ramp Agent, you will play a crucial ...
-
Ramp Agent
1 week ago
Irlam Associates Stansted, United Kingdom**Job Title**: Ramp Agent · **Location**:Stansted Airport · **Salary**:£12.36 · **Shift**: 4on 4off (between · We are currently seeking a reliable and hardworking Ramp Agent to join our team. As a Ramp Agent, you will play a crucial role in ensuring the safe and efficient operat ...
-
Airline Representative
2 weeks ago
Global Air Support Stansted Airport, United KingdomWe are looking for flexible, part time Airline Representatives to support our expanding business at London Stansted Airport. 25 hours per week with the opportunity to work more hours as required. · The position would suit someone with airport handling experience wishing to broade ...
Customer Support Agent - Stansted, United Kingdom - Manchester Airport Group
1 month ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Customer Support Agent
The role
In this new and exciting Customer Support Agent role, you will be the face of London Stansted Airport as customers travel through the airport. You will be responsible for interacting with customers at the key touch points of their journey, providing world class customer service along the way.
As a Customer Support Agent you will be responsible for:
Areas where Customer Support Agents will be located include;
What will make you successful in this role
The successful applicants will have demonstratable experience in a face to face customer service role, with a passion for providing first class service, have excellent personal presentation. The applicants will have the ability to assess a situation and deal appropriately to improve or diffuse accordingly, possess excellent time keeping and work ethic, be able to work unsupervised and still provide the level of professionalism that is expected.
Applications will close when sufficient applications are received
About us
Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including:
Customer Support Agent
The role
In this new and exciting Customer Support Agent role, you will be the face of London Stansted Airport as customers travel through the airport. You will be responsible for interacting with customers at the key touch points of their journey, providing world class customer service along the way.
As a Customer Support Agent you will be responsible for:
Areas where Customer Support Agents will be located include;
What will make you successful in this role
The successful applicants will have demonstratable experience in a face to face customer service role, with a passion for providing first class service, have excellent personal presentation. The applicants will have the ability to assess a situation and deal appropriately to improve or diffuse accordingly, possess excellent time keeping and work ethic, be able to work unsupervised and still provide the level of professionalism that is expected.
Applications will close when sufficient applications are received