Airline Representative - Stansted Airport, United Kingdom - Global Air Support

Global Air Support

Verified Company

Stansted Airport, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for flexible, part time Airline Representatives to support our expanding business at London Stansted Airport. 25 hours per week with the opportunity to work more hours as required.

The position would suit someone with airport handling experience wishing to broaden their knowledge to include all aspects of airline operations.

It would also be suitable for an experienced person wishing to return to airport work on a part-time basis.

Global Air Support (GAS) has been assisting airlines with airport ground operations for over 15 years. We support a growing number of operators within the UK and are now expanding our services at Manchester Airport.

Overall Objective

Responsibilities

To be in attendance during the operational hours of the aircraft turnaround. i.e. during checkin and on arrival of the aircraft through to departure.
To act at all times in the best interests of the airline and represent them in a high profile and professional manner
Endeavour to assist and improve ontime performance
Deal with questions and problems associated with travelling guests, including but not limited to; ticketing, passports, visas, excess baggage, denied boarding, late checkin and missed flights
To ensure all checkin desks are ready and staff are available 3 hours prior to the Scheduled Time of Departure. All relevant display boards and passenger information is made available
Monitoring and enforcing cabin bag allowance and make sure it is adhered to at checkin and at gate as per airline policy
Meet aircraft at gate, liaise with crew, ensure smooth boarding and correct loading processes have been adhered to within the airline loading instructions
Complete flight management report
Assist handling agent and guests with lost baggage, general information, delayed flights, organising refreshments and HOTAC in accordance with the company policy
Monitor and report on ground handling services, identifying weaknesses and areas of improvements

Experience

Airport Handling Agent / Airline experience
Essential

:
Qualifications

Minimum level of education GCSE or equivalent
Required:
Ability to provide 5 years references
Essential

Working Hours

Dependent on operational requirements some early starts, some late finishes, mínimal night duties
Shortest shift length 3 hours, however most shifts are longer

Benefits