Front Office Receptionist - Glasgow, United Kingdom - The Address Glasgow

The Address Glasgow
The Address Glasgow
Verified Company
Glasgow, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
The Address Glasgow Hotel is looking for an experienced Receptionist to join our Front Office Team. You will be responsible for the daily check-in/outs, all phone operations and providing friendly Customer Service in the hotel.


Key Duties of this role:


  • Registering all guests who are arriving to stay in the hotel and ensuring that all documentation relating to registration is per standard of procedure.
  • Communicating all relevant information professionally and accurately with all guests and colleagues.
  • Answering the switchboard in a warm and welcoming manner and dealing with all guests' requests/queries in a polite and attentive manner.
  • Taking reservations and administering all reservations, cancellations and noshows in line with company policy.
  • Dealing with all guests checking out from the hotel and handling all billing and charges as per the standard procedure.
  • Minimum of 1year experience in a Reception or administrative position.
  • Excellent communication skills with a pleasant telephone manner
  • Confident in engaging with customers
  • Efficient, well organized and able to multitask effectively.
  • Computer literate, preferably with Hot Soft, or other similar hotel systems.

Skills Required:


  • Customer service, Administration, Receptionist, Excellent Communication.

Skills Preferred

  • Hotel Operations, Front Desk, Guest relations
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