Euc Engineer - Croydon, United Kingdom - Amdas Recruitment Ltd
Description
Our client are a large well know organisation based in Croydon are looking for a 3rd Line Engineer to join them on permanent basis.
Main Responsibilities:
- Provide installation and day to day support / troubleshooting for the End user compute across the Apple Ecosystem which includes Apple MacOS, iOS, iPadOS and TvOS and Windows 10 across the sites
- Provide support for Mobile Device Management (MDM) using tools such as JamF, Meraki, Intune, Apple School Manager and Apple Configurator.
- Creation and Management of managed Apple IDs
- Research and develop new technology, latest hardware, tools and scripts to support desktop computing to improve the EUC experience.
- Provide support for Windows operating system patching, enterprise class desktop hardware and software such as Windows 10, Remote management, and troubleshooting.
- Create and monitor compliance reporting.
- Create Knowledge Base Articles
- Be first point of contact for third line service desk ticket resolution
- Act as a project team member on other projects run by other members of the Group ICT team.
- Ensure that support is carried out according to the Standard Operating Procedure (SOP) documentation.
Salary 35-40k and the package comes with great many benefits and bonuses.
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