Customer Service Advisor - Burnley, United Kingdom - Innovation Group

Innovation Group

Verified Company

Burnley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Would you like
25 days leave PLUS bank holidays alongside a host of fantastic
flexible benefits? Would you like the
security of permanent work and the
reassurance you're joining a company that has withstood the test of time, global pandemics and are still
expanding?

Do you want to join a business with
clear progression opportunities? Do you want to join a business where the
people are their strength? Do you want to be part of a
supportive culture? Keep reading as this could be the
perfect role for YOU
We are looking for
Customer Service Advisors to join our team

Full time, Permanent
Salary of £19,500 with a salary review upon completion of probation.

Your role:

You will be responsible for speaking to and helping customers who have been involved in an accident, as well as liaising with many different stakeholders, to ensure that the customer is back on the road as soon as possible and the claim is settled.

You will handle a variety of customer calls as part of our team and help to deliver exceptional customer service.

You will learn how to effectively deal with customers, clients and colleagues from different backgrounds and cultures. We are constantly working towards achieving the perfect journey for our customers, we will help build your confidence and your skills as an individual helping you to take ownership of your calls

Requirements:

Motivated and organised
Excellent written and verbal communication
Available to work shifts
I.T literate (ideally with knowledge of Word, Excel, Outlook)
Ability to work on your own initiative and as part of a team
Ability to problem solve and work under pressure

What's in it for you?

Innovation Group offer a great benefits package of; 25 days holiday plus UK bank holidays, Life Assurance, 4% Company Pension Contribution, Flexible Benefits and Third Party Discounts.
If you are looking for the opportunity to progress, this is the ideal role. With the right attitude and the desire to develop your skills, there is always room to progress. Over 80% of our management and support team began within our customer service roles

Salary:
From £19,500.00 per year

Schedule: