Service Advisor - Bilston, United Kingdom - Greenhous Group Ltd

Greenhous Group Ltd

Verified Company

Bilston, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Advisor - Volkswagen Van Centre Bilston

Hours:
Monday to Friday, 8.00 am to 5.30 pm.

Salary:
£24,000.00 per annum

A new opportunity has arisen to join the business as a
Service Advisor at our
Volkswagen Van Centre in
Bilston.

What you'll be doing:

Taking bookings for service work by telephone, obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.
Delivering high level of customer service.
Liaising with Technicians.
Keeping customers informed of their vehicle's progress throughout the day.
Building an understanding and knowledge of the full range of VW vans, products and services.
Scheduling all work to maximise utilisation, ensuring that work is capable of completion in line with customer's requirements offering an alternative booking if necessary.
Ensuring that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy cars and collection and delivery drivers.
Creating vehicle job cards for each job and pass them to the relevant Service Team Manager/Service Advisor, ensuring that all service documentation is completed as accurately as possible and ensure all vehicles are checked for service measures and recalls.

What we need from you:

Previous experience in a Service department as a Service Administrator or Advisor preferred
Excellent customer service skills
Organised and good attention to detail
Ability to adapt quickly
Previous experience using invoicing systems

In return we'll offer:

Pension
Employee discounts
Career development opportunities

Who are we:

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years' experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world's leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises namely Vauxhall, VW Commercials, Nissan, and DAF.

Job Types:
Full-time, Permanent

Salary:
From £24,000.00 per year

Work Location:
In person