Customer Service Administrator - Sheffield, United Kingdom - Transaction Network Services

Transaction Network Services

Verified Company

Sheffield, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Administrator

Location:
Sheffield

Salary:
Competitive

Job type:
Full Time, Permanent.

Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.

The Role

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.

Come join the excellence

You will be key to the day-to-day operation of a service for a customer.

These services must be managed with care and attention as some of the tasks can lead to a financial loss for the customer and potential penalties for TNS.

Responsibilities

Be involved with the handling of priority calls, taking ownership of the calls and when

necessary, progress to the team manager.

Ensure that calls from customers are answered within the defined service levels.
Card Scheme Dispute management in particular for LINK. Visa, Mastercard, CUP, UPI, DFS (Diners) and JCB LINK, Visa and Mastercard Settlement/Reconciliation
Card scheme settlement
Terminal (POS, ATM and others that may become available) administration and creation across a number of different TNS systems
Management of polling for Offline terminals, in particular chasing customers who have not been polled
Terminal logistic and order fulfilment
5 or more GCSEs
ITIL Foundation Or previous experience in working with LINK Dispute, Visa Chargebacks or Mastercard Representments
Ability to create a positive image of the team by always maintaining a professional manner when communicating with the customer
Able to manage queries from customers and ensure customers are always updated on requests
Ensure tasks are completed within the defined service level as published in the Service Level Agreements

Benefits