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    Workday Application Support Engineer - Glasgow, United Kingdom - Barclays Bank PLC

    Barclays Bank PLC
    Barclays Bank PLC Glasgow, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Workday Application Support Engineer
    Glasgow


    As a Barclays Workday Application Support Engineer, you will use a hybrid of development and skill to work across disciplines, applying software engineering principles, to eliminate repeated manual effort (Toil) and create automated, scalable and reliable services. If you enjoy working in a high-stakes environment, assisting clients globally and have a burning desire to make everything you touch better, then we want to give you an opportunity to help build a world class Production Support function within Barclays


    Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

    At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

    What will you be doing?

    • Establishing a Production Support practice/discipline within Functions Technology, driving the agenda throughout the department whilst aiding in the wider team objectives

    • Reducing MTTR (Mean Time to Repair) throughout the department and improve stability

    • Driving Full Stack Observability throughout the department and role model how this can be used to achieve our objectives and reduce MTTR

    • Driving the adoption of Automation, demonstrating how it can be used to drive efficiencies, consistency, reduce MTTR/TOIL and increase observability, to achieve our objectives

    • Driving technical excellence and accountability/ownership of the full stack that makes up our services

    • Delivering great client and customer service by building and maintaining excellent relationships


    What we're looking for:

    • Practical experience of assisting with and maintaining production environments in Workday Technology & All HCM Modules

    • Experience in Workday Configurations & Journeys, Integrations & troubleshooting

    • Good grasp of Workday Security, Workday Reporting and PRISM

    • Working experience in Workday Studio, EIB Bulk Uploads


    Skills that will help you in the role:

    • Experience of working in a financial services institution, or in a regulated enterprise scale organisation

    • Bachelor's degree, or equivalent, in computer science, Information Systems, or related field

    • Workday certification or relevant training is a plus

    • Previous experience in application support, ideally with Workday HCM


    Where will you be working?

    Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.


    #LI-Hybrid
    #infrastructure

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