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    Development Support Engineer - Glasgow, United Kingdom - Thales

    Thales
    Thales Glasgow, United Kingdom

    1 week ago

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    Description
    Location: Glasgow, United Kingdom

    Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

    Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

    Our opportunity

    This is a hugely varied role where no 2 days are the same. If you thrive on variety, dealing with people, exploring problems through to solutions, supporting projects and users on a daily basis, as well as being an expert in a Product Lifecycle Management (PLM) tool and process, then this could be a great opportunity.

    Offering daily support on the PLM tool PALMA across all disciplines within the OME business across the UK. Working as part of the Configuration Management team you will be a highly valued and critical asset to the team, projects, functions and ad-hoc business initiatives.

    As an established and recognised expert, you will be the go-to person for PALMA users.

    Key Responsibilities and Tasks:
    • Good understanding of PALMA
    • Peer review training material, feeding back suggestions and test updates.
    • Deliver PALMA training in a variety of environments from face-to-face and remotely. Individual and Group training. This may include a classroom situation.
    • Customise training and delivery to different job roles. Providing tailored training for project users, across all of the LR levels.
    • Closely liaise with and support all disciplines in the use of PALMA. Including - Mechanical Engineering, Electronics, Systems, Algorithms, Optical, Software/Firmware. Safety/Quality/Supportably Engineering (ILS)/Purchasing/Goods Receiving-Dispatch/Bid Management /Manufacturing Engineering.
    • Understand roles, permissions and responsibilities within PALMA, and the importance of ensuring the correct levels of permissions are set for restricted project containers. Setting up user permissions and roles within the PALMA containers.
    • Address common Issues 70%/New Issues 30%/Issues not commonly understood 10%.
    • Be a team player and support the Configuration Management team.
    • Monitoring the nature of queries from either functions or individuals in order to identify areas where process is not embedded and deliver targeted functional training to that function.
    • Expert in specific details of PALMA workflows and Unifi processes.
    • Current knowledge of PALMA bugs and workarounds.
    • Proactively seek/drive improvement opportunities within the business e.g. re-establish super users and ensure SU availability is maintained.
    • An understanding of how other business tools interface with PALMA (Oracle, SW, Cadence, Creo etc.)
    Skills and Experience:
    • Good to have minimum 6 months hands-on experience in PALMA.
    • Be approachable, proactive, flexible, patient & understanding.
    • A curious mindset in constant search for areas of improvement, gaps, lessons learned, user experience with a view to feeding back to UK to seek beneficial changes.
    • Foster continuous improvement by having excellent communication skills, while working in a professional manner respecting others thoughts and advice. The ability to listen and understand user questions and follow through to resolution. (Directly or indirectly by knowing who to go to for assistance/advice).
    • A passion for supporting your team members in their roles using your expertise/contacts throughout the business, and all business users as a whole.
    • Embracing new/changes to processes and an encouraging a positive attitude in embedding processes throughout the business.
    • The ability to answer questions and not to be intimidated. Question the norm, providing solutions, not problems, and show examples of lessons learned.
    • Know your Internal Customers and their needs.
    • To be forward planning and have a methodical approach to future activities.
    • Strong organisational, prioritisation and time management skills.
    • Ability to analyse issues and understand trends.
    • Closely engage with stakeholders.
    • Ability to understand technical questions.
    • Show Initiative and act on issues, don't wait to be prompted.
    • Close attention to detail - The role is often interrogating issues with data, and promoting accurate data entry into various areas is mandatory.
    • Investing time in the development of others. Have a willingness to continually learn and develop as processes change, and encourage others to develop.
    • Awareness of MS Office Suite. (Excel, Word, PowerPoint, Outlook)
    • Ability to use MS Teams/Jabber for meetings, and for providing and receiving training.
    What can we offer you?
    On offer is a competitive salary and benefits package, which includes;
    • Half day every Friday, usually finishing at 11:00
    • Pension Scheme
    • 28 days annual leave (Plus Bank Holidays)
    • 24/7 Employee Assistance Program and access to mental wellbeing app
    • Employee discount shopping schemes on major brands and retailers
    #LI-SS1

    Your Career At Thales

    We're committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry.

    In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

    At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

    Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

    Great journeys start here, apply now
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