Ellen McCue

I am a passionate and enthusiastic individual with strong leadership skills with considerable management and operations experience gained in a variety of industries in multiple regions including Philippines, Africa, the Middle East and the UK. I have a very friendly disposition and thrive in customer facing roles, I am committed to delivering customer service of the highest standards. I am extremely organised with an eye for detail.

Finance Assistant (Feeing Unit)

BTO Solicitors LLP

09 March 2023 – Present

Key responsibilities:

Process fees for all branches (Glasgow, Helensburgh and Edinburgh)

Check and update ledger balances for accuracy

Assist in managing creditors ensuring timely payments are made, process incoming funds, resolve account queries and manage debt recovery

Process and generate reminder letters and monthly statements daily, carry out month end reporting and account reconciliations with a view to resolving outstanding invoices.

Support Paralegals/Managers And Supervisors with various admin requests.

Using a combination of accounting software and Excel spreadsheets collate and analyse financial data, create spreadsheets providing accurate financial records.

Accounts/Invoicing Clerk                                                            

Allied Vehicles Ltd – Glasgow, Scotland​​​​​  

March 2020 – 08 February 2023

Key responsibilities:

Process all workshop/Bodyshop costing and final invoicing using various dealer management systems, such as Kerridge, Autoflow and Audatex

Liaise with major clients including insurance companiesand vehicle manufacturers and resolve any invoicing queries or issues

Provide general admin and reception support to the department

Ensure targets set for maximum monthly invoicing are met or exceeded

Administration and Key Account Manager

Hammer Fleet Services – Juba, South Sudan                                            

May 2015 to April 2016

 Key responsibilities:

 Liaise with all major key clients customers including large international and local organisations ensuring all their fleet maintenance and repair requirements were carried out in accordance and in compliance as per service /maintenance contract terms and conditions.

Manage all vehicle fleet administrative requirements for key customers fleet records

Preparation and submission of Tenders.

Oversee and manage all back office operations including; general admin, HR, Accounts and adherence to local legislative requirements.

General Manager

Vamp Company Ltd (Supermarket) – Juba, South Sudan        

December 2009 – May 2015

Key responsibilities:

Overall management of entire business operations

Led the successful transition and development from business ‘start up’ through to profitable operations which continues to maintain rapid growth

Directly responsible for the procurement of goods (Wholesale and Retail) from local and international suppliers

Provide managerial oversight of operations to ensure administration and Sales & Marketing are effectively coordinated

Support Marketing and Sales Team; support in execution of account management, pricing strategy, promotions and networking

Provide managerial oversight of the Finance department and ensure sound systems policies and procedures are formulated and implemented

Manage procurement and Logistic function in line with the guidelines of Ministry of Commerce and Agriculture and support the team with systems policies and procedure

Managing supplier relationships

Operations Manager

Home & Away Business Centre - Juba, South Sudan                                  

June 2007 – June 2009

 Key responsibilities:

Manage Home & Away bookings  & inquiries which includes, conference’s, diplomatic meetings and various banqueting events

Delivering events on time, within budget, that meet (and hopefully exceed) expectations

Setting, communicating and maintaining timelines and priorities on every events

Communicating, maintaining and developing client relationships

Managing supplier relationships

Managing operational and administrative function to ensure specific projects are delivered efficiently

Providing leadership, motivation, direction and support to myteam

 Receptionist (Executive Floor)

Moevenpick Hotel Bur Dubai – United Arab Emirates                      

November 2005 – May 2007

 Key responsibilities:

 Ensure that all guest supplies and amenities are offered and replenished to the required standards

Attend to VIP requests

Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity

Project a professional manner with an emphasis on hospitality and guest service

Comply with hotel security, fire regulations and all health and safety legislation

Execute tasks as instructed by the Executive Lounge Manager

 Restaurant Shift Manager

The Linden Suites, Monsoon Restaurant, Manila Philippines                 

August 2003 - September 2005

Key responsibilities:

Assist in directing all efforts to achieve the financial goals of Restaurant and bar.

Oversees the Restaurant and bar Operations.

Responsible for recruiting, training and overall supervision of all staff

Planning menus, promoting and marketing the business

Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

Overseeing stock levels, ordering supplies

 Banquet Service Manager

The Linden Suites (Monsoon Restaurant), Manila Philippines            

January 2001–July 2003

 Key responsibilities:

Endeavour to achieve maximum profitability and over-all success by controlling costs and quality of service.

Manage the daily operation of meeting/banquet set-ups and service.

Attendance and participation of weekly F & B meeting and Department Head meeting.

Responsible for Hotel Bar control policies and completion of necessary forms, maintain records for inventory, Labor cost, food cost etc.

Consistent check of Banquet Food and Beverage quality, Banquet services and plate presentation and ensuring that services meet customer specifications.

NEW ERA UNIVERSITY – Manila, Philippines

Bachelor of Science in Business Administration

Major in Marketing

1995-1999