Digital Support Analyst - Carlisle, United Kingdom - Cumbria Health

Cumbria Health Carlisle, United Kingdom

3 weeks ago

Permanent

Description

Job summary

We are seeking an enthusiastic Digital Support Analyst to support and assist in the delivery of avariety of digital products and services across the organisation here at Cumbria Health on Call.

We are looking for a candidate who possesses excellent IT and customer service skills, is a quick learner and able to act on their own initiative.

The suitable candidates must be willing to work during Out of Hours (evenings/weekends).

CLOSING DATE: 12 JUNE 2024

START DATE: AUGUST

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received

Main duties of the job

Cumbria Healthsvision is to ensure that technology is intrinsic to healthcare in anout-of-hospital setting.

The role ofDigital Support Analyst is to support and assist in the delivery of a varietyof digital products and services across the organisation.

The post holderwill:-

Be part of the Digital team and contribute to the delivery of theorganisations technology requirements.

Provide technical administration services to the key systems within the organisation.

Troubleshoot issues that arise with key systems within the organisationand take ownership of the issue through to resolution working with third partyproviders

Proactively maintain key systems within the organisation for data andinformation collection

Assist in the delivery of training to clinical and non-clinical staff ina wide range of systems.

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love

Job description

Job responsibilities

1. Be responsible for the on-boarding and off-boarding of staff starting with or leaving the organisation, this includes access to clinical and non-clinical applications

2. Provide technical administration services to the key systems within the organisation.

3. Provide user support to Cumbria Health staff, this will require work during the services operation evenings and weekends

4. Work closely with Digital Development Manager on the development of reports to meet the internal and external requirements of the organisation

5. Assist in the development of application standard operating procedures (SOP), help guides and e-learning materials

6. Delivery of internal training to GPs, Nurse Practitioners, Healthcare Assistants, Pharmacists, Control Room and Receptionist staff on the use of key applications within Cumbria Health

7. Assist in the delivery of Technology Enabled Care Solutions to the organisation including the use of healthcare apps and video consultations

8. Be part of the Digital team and contribute to the delivery of the organisations technology requirements.

9. Troubleshoot issues that arise with key systems within the organisation and take ownership of the issue through to resolution working with third party providers

10. Proactively maintain key systems within the organisation for data and information collection

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

Person Specification

Skills and Aptitudes

Essential

Internet usage and navigation

Knowledge to be able to plan and organise straight forward tasks, some on-going

Good communications skills, both oral and written including keyboard skills

Advanced keyboard use / skills

Ability to work as part of a team

Ability to act with initiative

Ability to prioritise work and meet tight deadlines

Ability to deliver high quality service and maintain a high standard of work

Ability to work under pressure and without direct supervision.

Able to exercise tact and discretion

Problem solving and analytic skills

Other requirements

Essential

Access to a vehicle/transport with the ability to travel to sites across Cumbria

Willingness to undertake further training

Qualifications

Essential

Minimum 4 x GCSE (Grade C or above) or equivalent

Desirable

ECDL or similar

Degree level of education or equivalent experience

Experience

Essential

Experience of providing customer focused advice/support via telephone/email/face to face

Previous technical administrative experience

Good working knowledge of Microsoft Office applications including Word, Excel, Access and PowerPoint

Desirable

Experience of NHS systems

Office 365 Experience

Relational Databases such as SQL

Understanding of IT issues, identification, correction and prevention of future issues

Working within an IT department

Personal Circumstances

Essential

Well-developed interpersonal skills

Able to relate to a broad spectrum of individuals

Enthusiastic and highly motivated

Travel within Cumbria as required

Able to work out of hours including a day at the weekend

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