Service Desk Engineer - London, United Kingdom - Jobheron

Jobheron

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The leading provider of highly customisable execution management systems used by some of the largest investment banks and hedge funds in the world is now looking for an Associate Service Desk Engineer to join their team based in London.

The role represents an excellent opportunity to gain experience in dealing with high-profile clients, cutting-edge technology and the financial services industry.

The company's IT Team's mission is to provide premier customer service globally and to enable its employees with secure cutting edge technology solutions.

They are looking for an entry-level Service Desk Engineer who is passionate about starting their career in their Corporate Information Technology Services as a Tier 2 Desktop Support and Operations Engineer.

About the Company

The company is a global leader in high-performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options.

A pioneer in the field, they are internationally recognised for introducingthe world's first broker-neutral execution management trading system.

Key Responsibilities:

Communicate with IT groups to assess systems risks in those areas and to keep groups apprised of systems issues that may have an impact on those areas, including projected downtimes and business risks
Communicate with IT vendors to research and resolve issues
Providing services and feedback to users and management in accordance with formal SLAs
Participates in special projects and performs other duties as assigned
Learns and understands client area business functions and requirements
Has the ability to determine the appropriate technical tool to address the client's business needs
Ensures compliance with policies, procedures and regulations to ensure safe and sound business operations

Required Skills: