Claims Handler - Milton Keynes, United Kingdom - NHBC

NHBC
NHBC
Verified Company
Milton Keynes, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:

Salary:
£26,500 - £29,500 up to 6% bonus per annum.

Working Location:
Milton Keynes, Hybrid working.

Closing Date: 19th November 2024.

Employment:
Full-Time, Permanent.

Responsibilities:

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.


Why you should join us


We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working.

We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly.

We don't promise we can offer you exactly what you want, but we are always happy to talk flexible working.


What we offer

  • 27 days annual leave (plus bank holidays) and a holiday purchase scheme.
  • Generous pension scheme, with an employer contribution of up to 10.5%.
  • Life Assurance (x4 salary).
  • Subsidised private medical insurance.
  • Cycle to Work scheme.
  • Employee discounts platform, including gym discounts.
  • 24/7 employee assistance programme supporting your mental wellbeing.
  • 2 days volunteer leave.
  • Equalised maternity, paternity, adoption leave and pay for all new parents.
  • Hybrid working 3 days working in Milton Keynes office.

What you'll be doing
As a
Claims Handler, you will manage a caseload from validity through to the conclusion of the claim.

Your responsibilities will revolve around providing exceptional service and support during the claims process, ensuring that customer's needs are met, and their concerns are addressed promptly and efficiently.


Working collaboratively with others you will need to communicate and liaise with Claims Investigators, Contractors, and Builders, keeping the customer informed throughout the process.

The primary purpose of the role is to ensure the smooth and effective management of a claim to closure.


Customer demand comes in via different forms of communication methods, however, confidence and willingness to communicate effectively and regularly via telephone (inbound/outbound) and excellent communication are essential to the role.


The role offers insight into the new homes business and provides an interesting opportunity to provide valuable support for our customers through complex and varied claims.


Role and responsibilities comprise of

  • Manging a caseload of claims.
  • Proactive management of claims with regular touch points with your customer.
  • Working to internal Service Level Agreements.
  • Supporting colleagues in our First Contact team.
  • Support the standard claims workstreams whenever customer demand requires you to do so, or upon the request of a Team Leader.
  • Ensure understanding and adherence to Treating Customers Fairly requirements.
  • Ownership and adherence to internal and external policies, procedures, and governance.
  • Opportunity to help improve internal processes, practices & activities within the team.
  • Experience within a customer service environment.
  • Insurance claims handling experience where possible
  • Experience in call handling
  • Strong IT skills, with competency using Microsoft Word, Excel and Outlook.
  • A strong track record of delivering good outcomes to claimants and consumers
  • Good communication skills both verbal and written.
  • Excellent organisation, multitasking, and problemsolving skills.
  • Strong attention to detail.
  • Act with integrity, care, and diligence.

Qualifications:

Education and Qualifications

  • Minimum of GCSE A-C English and Maths or equivalent i.e. diploma.
  • Qualification in insurance or claims handling would be an advantage.
Potential applicants are sometimes put off if they don't meet 100% of the requirements.

We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.


Your future with us
We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you're ambitious, driven and hard-working you will succeed with us. We'll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.


Our inclusive culture
We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work.

We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination.

We have active employee networks that support our colleagues and their allies, creating safe spaces f
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